BlackBerry® Style™

[barrydyc]

I have my BB Style set to keep messages in the inbox for 30 days. However they disappear within a few hours of arriving. How do I fix that?

[Bifocals]

Hi and welcome to the forums!

The problem can be caused in several ways.

1. There is insufficient storage space on the BlackBerry smartphone.

2. A setting on the BlackBerry smartphone is set to delete messages after a certain time frame.

3. The BlackBerry Internet Service account is configured to remove email messages from the BlackBerry smartphone when they are deleted from the messaging server.

Use the tips in the articles attached below to fix the problem.

Thanks,

Bifocals

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KB11328 Email messages are deleted from the BlackBerry smartphone

KB12283 How to leave or remove copies of email messages on the messaging server

[barrydyc · Accepted solution]

Thanks for the help. It seems #3 was the issue. I disabled my wireless email reconciliation as per instructions in the articles attached. Hasn't dropped an email all day.

[Bifocals · Accepted solution]

Cool!
I'm glad you have it fixed.
Please resolve the thread so others can find your answer faster.
Thanks,

Bifocals