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BlackBerry® Style™

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Contributor
barrydyc
Posts: 15
Registered: ‎10-23-2012
My Device: Style
Accepted Solution

Losing email messages from inbox

I have my BB Style set to keep messages in the inbox for 30 days. However they disappear within a few hours of arriving. How do I fix that?

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Guru I
Bifocals
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Losing email messages from inbox

Hi and welcome to the forums!

 

The problem can be caused in several ways.

 

1. There is insufficient storage space on the BlackBerry smartphone.

 

2. A setting on the BlackBerry smartphone is set to delete messages after a certain time frame.

 

3. The BlackBerry Internet Service account is configured to remove email messages from the BlackBerry smartphone when they are deleted from the messaging server.

Use the tips in the articles attached below to fix the problem.

Thanks,

 

Bifocals


 

KB11328 Email messages are deleted from the BlackBerry smartphone

 

KB12283 How to leave or remove copies of email messages on the messaging server

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

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Please use plain text.
Contributor
barrydyc
Posts: 15
Registered: ‎10-23-2012
My Device: Style

Re: Losing email messages from inbox

Thanks for the help. It seems #3 was the issue. I disabled my wireless email reconciliation as per instructions in the articles attached. Hasn't dropped an email all day.

Please use plain text.
Guru I
Bifocals
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Losing email messages from inbox

Cool! :Clap:
I'm glad you have it fixed.
Please resolve the thread so others can find your answer faster.
Thanks,

Bifocals

 

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter

Please use plain text.