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New Contributor
jmaycam
Posts: 7
Registered: ‎07-05-2011
My Device: BLACK BERRY STYLE 9670

MY Trackpad has stopped working...

How do I get my trackpad to operate again? I stays stuck on one app and I can not move it around to select other apps. Can not access contacts or e-mails/

Retired
hatchback
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: MY Trackpad has stopped working...

Hello Jmaycam,

 

This is most likely a hardware issue with the track pad but have you tried removing the battery? If yes and you still have the issue I would suggest to do a clean reload of the device software as shown here: http://btsc.webapps.blackberry.com/btsc/KB11320

 

If this does not resolve the issue please contact your point of sale for warranty and repair options.

Thanks.

-HB

 

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New Contributor
jmaycam
Posts: 7
Registered: ‎07-05-2011
My Device: BLACK BERRY STYLE 9670

Re: MY Trackpad has stopped working...

All of your suggestion were implemented and the resolution was a replacement device.

Thanks for your response.
Jmc
New Member
Emily2013
Posts: 1
Registered: ‎03-02-2013
My Device: BlackBerry 9320

Re: MY Trackpad has stopped working...

Hi my BlackBerry curve 9320 trackpad has stopped working and my keyboard has stopped to but my red button does work
New Developer
NdotIndia
Posts: 38
Registered: ‎04-02-2012
My Device: blackberry bold 9900 ( I am a blackberry application developer)

Re: MY Trackpad has stopped working...