BlackBerry® Style™

[BB9670]

Suddenly this afternoon my phone quit working.  They can't hear me, but I can hear them.  Removing and restarting didn't help.  It's not on mute.  I tried the options - call management - incall settings to no avail.  Please help!  This is the only flip phone..........

[Wolf359]

Try using the voice recorder, record a test message and try to play it back.
If you can't hear anything then the device is faulty and you will have to get it repaired
Something else to try though:
Option, Status, type test.  This will take you to different tests to troubleshoot. I think if you can record anything then you have a hardware issue and the phone needs to be replaced or repaired.

[BB9670]

The recorder works fine!!!!!!!!!!!!!!!!

When I hit OPTIONS wrench key, there is no STATUS.  Where is that?

[BB9670]

There is OPTIONS, DEVICE AND STATUS info, but no place to type TEST

[Wolf359]

OS6?  home screen, type status, go to options and click on Device and Status information

[Wolf359]

When you type it, nothing will show on the screen, after typing it it will take you directly to the diags screen

[BB9670]

OK, did that, it lists a lot of data but there is no place for TEST. I tried to type TEST on the home screen but no luck

[Wolf359]

Try going to options, Device, and click on Device and Status Information, on that screen with signal, pin, etc listed, type test

[BB9670]

OK I made it to the tests!

Handset speaker test is very, very quiet.

Handsfree speaker test is very loud

PIN-PIN failed

No active radio APN found

otherwise it tests OK

[Wolf359]

Excellent.  Sorry about the confusion earlier!  I'm new here myself.  I'd take it to the store to be on the safe side