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New Contributor
spanglercouple
Posts: 10
Registered: ‎11-02-2012
My Device: Style-9670
My Carrier: Sprint

Phone numbers disappear if not used

Does anyone know why my saved phone numbers in my contacts disappear if not used in a long time?  The contact information is still there but not the phone number.

 

Thank you

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BlackBerry Technical Advisor (Retired)
hatchback
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: Phone numbers disappear if not used

Hey spanglercouple,

Welcome to the BlackBerry® Support Community Forums.

 

Sorry to hear you are having an issue with your contacts. Do you synchronize your contacts wirelessly with an email account or using the BlackBerry® Desktop Software? 

 

Thanks.

-HB

 

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New Contributor
spanglercouple
Posts: 10
Registered: ‎11-02-2012
My Device: Style-9670
My Carrier: Sprint

Re: Phone numbers disappear if not used

I sync it on the computer while the phone is plugged into the USB port. The contact names still appear but not the phone numbers. I really don't understand that. I don't feel that the phone numbers should dissapear just because the number hasn't been dialed/used in a long time. Thank you
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