BlackBerry® Style™

[pattenclan]

Hi there!

   I have an issue. I updated my bundle for OS 6.0 to 3049 (from 2409ish) today (Dec. 10, 2011). Since I was out and about, I updated via OTA rather than thru the comp. So far everything is A.O.K, and not haywire...sort of. Every time I try to verify my email it comes across with:

"Sorry, unable to continue your session. Please log in again.."

I have checked and double checked all of my information, and have verified thru the independant email sites that info is correct...so I know that is not the issue. I also googled the bundle update, and found someone out there has had the same issue...which Sprint has said is a BB issue, not a carrier issue. I have unlimited messages, so that also is not a problem.  The person that I found who had the same issue (found on a related BB site) basically had to do a complete wipe, and then put this bundle in via computer to get the email addresses to stick. 

 Has anyone else had this issue? If so, how did you solve it? I have read of many who have had the Style having to either get new phones, or doing complete wipes to get their phone to work right...and I am hoping that is not me. I have also searched the forum here, and so far, haven't found this topic...maybe others out there have had the same thing. 

BB Style 9670

Sprint

since Nov 2010

OS 6.0 (currently) bundle 3049

[pattenclan]

Found someone with a BOLD 9650 who had the same issue, with the same update. Here is a fix that I found worked well...and I am posting in part from that one so others will know. 

on your mobile phone http://mobile.blackberry.com

Select your country of choice, then go to Communicate>Email. Scroll down to Other Personal Email and click on Integrate Now, then Launch Email Setup.

[Bull229]

pattenclan,

Thanks for posting the fix that worked for you. However, it did not work for me (I also have a Style on Sprint's network).

What did work, was to go to: https://bis.na.blackberry.com/html from my computer and activate the accounts.

~ Dave

If anyone wants to read about my failed attempts, I've described them below. 

I tried it twice. I have six e-mail accounts and the first time I only entered the credentials for one account; the failure response was a short "Unable to find the requested server." On the second try I entered all of the accounts' information and the failure response was much longer, "A communication failure has ocurred. The server may be busy, please try back again later. If the problem persists contact your service provider." 

Given the little bit of data (pattenclan and I have the same phone on the same network), it seems as though it is a network congestion issue. However, this isn't my first problem with a BB update. Going smoothly is actually the exception, not the norm.

[dawnlo]

thank you!  It worked for me. 

[tcfbio]

I tried that and it, unfortunately, didn't work.  Even after I activated the e-mail addresses, nothing changed.  I still don't get my e-mails.  I was wondering if you had any other suggestions, short of purchasing a non-blackberry.

[tcfbio]

I tried using thal link and got nothing but this error: 

Error

The site cannot be accessed in this manner. Please use the URL or link provided to you by your service provider.

  Do you perhaps know what I did wrong or why this happened instead of taking me to the website?

[Bull229]

Do you have Sprint as your carrier? I know the link looks pretty generic, but since I got it from Sprint's website (after logging on to my account) I'm pretty sure it's only for Sprint customers.

If you haven't, you could try this version from your phone (thanks to the first contributor, pattenclan): http://mobile.blackberry.com and follow the instructions pattenclan mentioned in the second post above.

[Tonizee]

Thank you, thank you, thank you!  This worked.  It took a while - I kept getting messages about problems with my server, but eventually everything went through. Patience is required, but worth it!

[cbden76]

Yes, I had the same problem after making the Blackberry upgrade and I was unable to receive e-mails since then.

I have found a solution that that worked for my Style 9670.  I executed the Browser to see if I could access a web page and I was able to go to //bis.nablackberry.com/wap.  Once there it said that my phone was showing up as a new device and said that I needed to move by e-mail account from the old device (although it was the same phone).  It gave me to opportunity to do so and validate my email account on my phone.  So all is good now.

[SeussCat]

I just did an update today (Feb-3-2012) and had the same issue. I am on Verizon. This worked for me!!! Thanks!!