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New Contributor
dsabrom
Posts: 3
Registered: ‎08-07-2012
My Device: Style 9670
My Carrier: Sprint

Wi-fi radio will not turn on

[ Edited ]

 

I have looked in the forums, and there are a couple of posts on this subject, but no answers. I have had this problem before, and a battery pull fixed the problem. However, it is not fixing it now. My girlfriend also has the Style 9670, and does not have this issue. Nothing has worked, updates, reboots, battery pull, resetting the router. How can this be fixed!!

(tried to attach screen shot - don't think it worked)

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New Contributor
dsabrom
Posts: 3
Registered: ‎08-07-2012
My Device: Style 9670
My Carrier: Sprint

Re: Wi-fi radio will not turn on

I removed all apps, wiped all data, and restored to factory - still NOTHING !!!!

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New Contributor
dsabrom
Posts: 3
Registered: ‎08-07-2012
My Device: Style 9670
My Carrier: Sprint

Re: Wi-fi radio will not turn on

UPDATE TO POST IF ANYONE IS READING ----

 

Could not get any help, and couldn't fix the problem. Went to Sprint Store and they replaced the phone.

 

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BlackBerry Technical Advisor (Retired)
Cpt_Sweatpants
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Wi-fi radio will not turn on

Hi dsabrom,

 

What happens when you turn on the Wi-Fi® radio?  Do you get any error messages or does it just turn off again?  What is the current version of BlackBerry® Device Software you have installed?

 

Thanks.

 

 

-CptS

 

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