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tilly82
Posts: 1
Registered: ‎11-17-2010
My Device: bold 9700

email

wondering if anyone can help, i have just had my bold replaced due to software issues with the same model of the bold 9700, my problem is when im trying to set up my email its showing a message saying "YOUR DEVICE ENCOUNTERED A PROBLEM WITH THIS APPLICATION'S SERVER"

 

My last bold worked fine with emails etc so pretty puzzled atm im on the 3g network.

 

truely grateful for any advice ( dont fancy another 3 wks without phone :smileysad:

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Hall of Famer II
sdgardne
Posts: 47,950
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: email

Hi and Welcome to the Forums!!

I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB):

1) Register HRT

  • Homescreen > Options > Advanced Options > Host Routing Table > blackberry_logo.jpg (it does not matter which line is current) > Register Now



2) Resend Service Books

  • KB02830 Send the service books for the BlackBerry Internet Service



3) Batt Pull Reboot

  • Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

 


Hopefully that will get things going again for you! If not, then you should probably contact your carrier...since you shifted devices, they must shift your BIS account.

 

Good luck!


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