11-17-2010 04:13 AM
wondering if anyone can help, i have just had my bold replaced due to software issues with the same model of the bold 9700, my problem is when im trying to set up my email its showing a message saying "YOUR DEVICE ENCOUNTERED A PROBLEM WITH THIS APPLICATION'S SERVER"
My last bold worked fine with emails etc so pretty puzzled atm im on the 3g network.
truely grateful for any advice ( dont fancy another 3 wks without phone
11-17-2010 03:40 PM
Hi and Welcome to the Forums!!
I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB):
1) Register HRT
2) Resend Service Books
3) Batt Pull Reboot
Hopefully that will get things going again for you! If not, then you should probably contact your carrier...since you shifted devices, they must shift your BIS account.