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New Member
brenm62
Posts: 1
Registered: ‎09-16-2012
My Device: blackberry 9670

my blackberry style 9670 keeps shutting down wit a fully charged battery, can anyone give me any advice

i am so tired of  my phone dying on me and the battery is charged. i have to take battery out and put back in and sometimes that wont even work

Retired
Cpt_Sweatpants
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: my blackberry style 9670 keeps shutting down wit a fully charged battery, can anyone give me any advice

Hi brenm62 and welcome to the BlackBerry Support Community Forums!

 

I would suggest performing a backup of your BlackBerry® smartphone then reloading the software as shown in the article below:

KB11320 - How to perform a clean reload of the BlackBerry Device Software using BlackBerry Desktop M...

or

KB19915 - How to perform a clean reload of BlackBerry smartphone application software using BlackBer...

Thanks

-CptS

 

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New Contributor
howiefelter
Posts: 7
Registered: ‎01-02-2013
My Device: Blackberry Style-9670

Re: my blackberry style 9670 keeps shutting down wit a fully charged battery, can anyone give me any advice

I had the same problem, had to buy a new battery and it works fine now.