07-09-2014 01:37 PM
Here is the problem. I have a 9900 and have BIS with my mobile data plan and I am able to setup, send, receive email, use whatsapp and download apps from the Appworld when Iam using the mobile network connection but whan I open the broswer the error comes up ""unable to connect to the internet please try again later. If the problem persists please contact your service provider." and I can't use the twitter. When I am on wifi everything works.
Contacted the network provider and they see nothing wrong, my phone display upper case "3G" and the blackberry icon next to it so there's BIS with my data plan. We tried to re-send the serivce books but still no luck.
Any of you know why? clearly I have BIS and works to certain extend otherwise the emails, whatsapp and appworld won't work.
Is there something I need to do with the sitting to sort this out? it simply doesn't make any sense, it seems that some part of the BIS works and other parts doesn't.
softwear 7.1 Bundle 2930 (v220.127.116.118, platform 18.104.22.1681)
I will be very grateful if any of you guys can help.
07-10-2014 12:02 AM
Hi and Welcome to the Community!
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Resend Service Books
Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support...but this time don't let them fob you off. You pay them for all of your services, and that makes them responsible for all of your formal service-related support...right now, it seems they are delivering neither to you, yet you continue to pay them. Don't let them get away with that...insist on escalation and resolution.
07-10-2014 12:29 PM
Thanks for the reply but I have already done all of the above but no luck at all.
Is there anyway I can get the service books install manually?
Should I try to upgade or downgade the sofeware?
07-10-2014 03:05 PM
06-29-2015 07:53 AM