Welcome to the Official BlackBerry® Support Community Forums. This is your resource to discuss support topics with your peers, and learn from each other. New to the forum? Please visit the ‘Getting Started’ link below.
wondering if anyone can help me... my computer was updated and now when i plug in my BB it does not recognize it other than as a "mass storage device". i don't have the little disc that came with the phone to reinstall whatever that was. how can i get my computer to recognize my phone so that i can upload video, pics, etc.?
The disk is used to verify you bought the phone and alows you to download the bb software. If you've already done so, you may still have it on your drive. I had connected my phone to the computer without the software when I got it and windows media began handling my music, but now the bb software doesn't work for music.
