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BlackBerry Themes & Animated Graphics

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New Developer
three2six
Posts: 1
Registered: 01-23-2010
My Carrier: Sprint

Alternate Dev download site?

I am completely unable to download the updated software using the links provided here.  Only blank page gets returned.  I've tried all the usual(i.e Clear cache, different browsers, different browser versions, rebooting).  Not feeling really confidant in RIM right now.  So, assuming RIM would plan for such failures, I'm asking for an alternate download link for Theme Builder, JDE, and MDS.  Newest versions....

Thanks

three2six

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Administrator
MSohm
Posts: 11,465
Registered: 07-09-2008
My Carrier: Bell

Re: Alternate Dev download site?

We were having some issues with downloads.  Were you able to download the BlackBerry Theme Studio?  If not, please try the following.

 

1)      Navigate to the Developer Zone and log in.

2)      Navigate to the file you want to download (right up to the point before you click the “download” button.)

3)      Copy the browser address for the download page.

4)      Return to the Developer Zone home screen and logs out.

5)      Clear cache.

6)      Restart your browser.

7)      Navigate directly to the link they copied in step 3.

8)      Fill out the forms and proceeds until you hit the download page.

9)      Click “Download”.

Mark Sohm
BlackBerry Development Advisor

Please refrain from posting new questions in solved threads.
Found a bug? Report it using the Issue Tracker
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New Developer
arthurn
Posts: 2
Registered: 02-04-2010
My Carrier: NA

Re: Alternate Dev download site?

I'm still having this same issue -- stumbled upon this post via Google, but I'm trying to download the Eclipse plugin for standard Java App development.

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Administrator
MSohm
Posts: 11,465
Registered: 07-09-2008
My Carrier: Bell

Re: Alternate Dev download site?

If the workaround above does not work for you please contact us at devsupport@rim.com for further assistance.  Please include the following in your message:

 

  1. Your current location
  2. IP address
  3. Time of attempted download
  4. Developer Zone login ID (email address)
  5. Exact product (with version) you are trying to download.
Mark Sohm
BlackBerry Development Advisor

Please refrain from posting new questions in solved threads.
Found a bug? Report it using the Issue Tracker
Please use plain text.