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BlackBerry Themes & Animated Graphics

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Developer
langsky
Posts: 25
Registered: ‎12-21-2009
My Device: BlackBerry Z10
My Carrier: Verizon

Please Help!! Browser Text Issue on Some Phones

[ Edited ]

I am new to developing themes for the Blackberry.  I have a theme for sale that I have received a few tech support questions on.  They mostly seem to be from users of the 8520 (OS 4.6), but I have received one from a user of a 9630 (OS 4.7).  The problem reported is that the text that they type in the browser is not visible (white on white).  I have tried to recreate this on the simulators, but can not get the same issue.  Plazmic 4.7 was used to create the theme for the 8520, but Theme Studio 5.0 was used to create the theme for the 9630, so I don't think that is an issue.  Could this be a problem with not having the latest updated OS for their phone?  I am really stumped by this one.  If anyone has any idea please help.

Please use plain text.
BlackBerry Employee
cartman
Posts: 39
Registered: ‎11-16-2009
My Device: Not Specified

Re: Please Help!! Browser Text Issue on Some Phones

What is your Text color in the Global Screen->Application section?  You may need to change it to black.

Please use plain text.