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BlackBerry® Torch™

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oyesams
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oyesams
Posts: 2
Registered: ‎02-04-2013
My Carrier: MTN South Africa

9800 Keyboard not working!

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‎02-04-2013 07:35 AM

I have a 9800 whos trackpad and tourchscreen is working but the keyboard is not working... i ve search through the net and done everything suggested and it seems to be the same.... Pls kindly help

 

Thanks

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Guru I
Guru I
Bifocals
Posts: 16,177
Registered: ‎07-23-2008
My Carrier: VerizonWireless

Re: 9800 Keyboard not working!

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‎02-04-2013 09:35 AM

Hi and welcome to the forums!

 

After a hard reset try the steps listed in the KB link below.

Thanks,

 

Bifocals

KB02141 Reset a BlackBerry smartphone

KB29640 Trackpad, trackball, or keyboard not working on a BlackBerry smartphone

 

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oyesams
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oyesams
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Registered: ‎02-04-2013
My Carrier: MTN South Africa

Re: 9800 Keyboard not working!

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‎02-05-2013 08:18 AM

Thanks for your response..
i ve run the self test application using my virtual keyboard and discovered that the physical keyboard is not working...every other parts are working.

What do you suggest i do?
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