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BlackBerry® Torch™

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New Contributor
Rich5ltr
Posts: 5
Registered: ‎06-07-2012
My Device: Torch 9800

9800 - QWERTY Touch-screen not working but other touch-screen keys do?

Hi I've got a Torch 9800, about a year old and the touchscreen QWERTY keyboard has stopped working, it simply never appears so I have to use the slide out keyboard for texts, e-mails, messages etc.

 

That said, the other touch screen actions and track ball all work fine. I've tried a re-boot and that makes no difference. Anyone got any ideas or is it likely something inside broken?

 

Thanks...

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New Contributor
msrahman
Posts: 4
Registered: ‎06-07-2012
My Device: Torch 9800

Re: 9800 - QWERTY Touch-screen not working but other touch-screen keys do?

Hi,

 

I have a very similar problem.  Every once in a while, the touchscreen keyboard will begin working again (I don't know what I do that reactivates it).  However, if I slide the phone open, even by mistake, then the keyboard will stop working until I take the phone through some magic combination of actions.  Please help!

 

I have tried hard-rebooting the phone (battery out and back in after 10+ seconds), and I have also tried restoring the phone from a backup.

 

Thanks in advance for your help!

 

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Guru III
knottyrope
Posts: 30,407
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: 9800 - QWERTY Touch-screen not working but other touch-screen keys do?

What OS are you on? On your device, type in a new message MYVER and a space after to see and report back please.

I would try a newer OS if not on it already.

 

 

Manual device OS upgrade instructions:

1. First locate your carrier and the OS file you wish to use.

http://na.blackberry.com/eng/support/downloads/download_sites.jsp

2. Do a backup of your device first, using Desktop Manager > Backup. Close Desktop Manager upon completion and unplug BlackBerry. Get DM here http://us.blackberry.com/apps-software/desktop/

3. Download the OS file to the PC then install it to the PC by running (double clicking) the file you downloaded.

4. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml."

5. This step is not needed unless there is an issue on next steps. Use BBSAK from BBSAK.org and wipe the device (after doing a complete backup) then after you get the error 507 (no OS installed) then proceed to step 6

6. remove internet connection to PC and reboot PC.

7. Plug in BlackBerry and double click on "Loader.exe." It's located in the same place as the above vendor.xml file was in.

8. if you did Step 5, restore from back up. Follow this KB if needed http://www.blackberry.com/btsc/KB10339


Enjoy the new OS.

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


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New Contributor
Rich5ltr
Posts: 5
Registered: ‎06-07-2012
My Device: Torch 9800

Re: 9800 - QWERTY Touch-screen not working but other touch-screen keys do?

Sorry, where do you want me to enter the text MYVER?

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Guru III
knottyrope
Posts: 30,407
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: 9800 - QWERTY Touch-screen not working but other touch-screen keys do?

On your BlackBerry device

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


Please use plain text.
New Contributor
msrahman
Posts: 4
Registered: ‎06-07-2012
My Device: Torch 9800

Re: 9800 - QWERTY Touch-screen not working but other touch-screen keys do?

I believe Rich is looking for clarification on what functionality we should use on the BB device (text, search function, BBM, etc.) to type that in and where we should send that text.

I went through the "Options->About Device Versions" menu and found that I am running OS v6 bundle 2647. I believe we cannot upgrade to OS 7.
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New Contributor
Rich5ltr
Posts: 5
Registered: ‎06-07-2012
My Device: Torch 9800

Re: 9800 - QWERTY Touch-screen not working but other touch-screen keys do?

Sorry, I am not being obtuse, I realised that but in what box? If I simply type MYVER it says "indexing search results may be incomplete" and takes me to my a scren displaying a few icons for YouTube, Blackberry Apps, Google and a few others. It does not return the OS version number.

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New Contributor
msrahman
Posts: 4
Registered: ‎06-07-2012
My Device: Torch 9800

Re: 9800 - QWERTY Touch-screen not working but other touch-screen keys do?

Rich, I hope this helps. Find the "Options" icon on the "page" that shows all your applications--the icon is a wrench. Once you're in there, click on the Device menu item, and once in there, click on the "About Device Versions" menu item. On the first page, the third line down should tell you which version of the OS you're on and which specific bundle you have.
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Guru III
knottyrope
Posts: 30,407
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: 9800 - QWERTY Touch-screen not working but other touch-screen keys do?

start a new message and in the body type in MYVER and hit the space bar once

 


 

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


Please use plain text.
New Contributor
Rich5ltr
Posts: 5
Registered: ‎06-07-2012
My Device: Torch 9800

Re: 9800 - QWERTY Touch-screen not working but other touch-screen keys do?

Thanks yes, found it. There is a more recent bundle so I am downloading it now...
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