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New Contributor
Posts: 7
Registered: ‎07-21-2012
My Device: Torch 9800
My Carrier: Megafon

9800: WiFi problem, local ip adress 0.0.0.0

HI!

 

The phone connects to any WiFi network without any problems, but do not not use it. In the network diagnostic, I see that the phone gets the local ip address 0.0.0.0. In the logs of my home WiFi router, I see that the router gives out IP-address to the phone and register it online. Please help me to solve this problem. I'd like to use WiFi at my phone.

 

Device info

 

Torch 9800

Platform: 6.6.0.248

Firmvare: 6.0.0.723 (3106)

Vendor ID: 297

Forums Advisor III
Posts: 1,077
Registered: ‎04-23-2012
My Device: 9780
My Carrier: Bharti-Airtel

Re: 9800: WiFi problem, local ip adress 0.0.0.0

Hi Yashtahan,

 

Thanks for your Post..!!

 

Please do take back up of your device usng desktop manager & perform a security wipe.

 

Go to : Option > security option > security wip > select email and contacts & type blackberry on given space and clik on wipe.

 

After security wipe, your handheld will back in factory settings, now connect Wi-fi and observe.

 

Now restore back up of your device but not full back up, select customized back up and uncheck Wlan settings and restore rest everything.

 

Hope this will help you, if not do let us know for further assistance.

New Contributor
Posts: 7
Registered: ‎07-21-2012
My Device: Torch 9800
My Carrier: Megafon

Re: 9800: WiFi problem, local ip adress 0.0.0.0

I have done everything according to your instructions. It did not help. : (

I made a few screenshots.

 

Img 1

Img 2

Img 3

Img 4

Forums Advisor III
Posts: 1,077
Registered: ‎04-23-2012
My Device: 9780
My Carrier: Bharti-Airtel

Re: 9800: WiFi problem, local ip adress 0.0.0.0

Thanks for your Post..!!

Have you tried it without restoring data. Also try by switching mobile network.
New Contributor
Posts: 7
Registered: ‎07-21-2012
My Device: Torch 9800
My Carrier: Megafon

Re: 9800: WiFi problem, local ip adress 0.0.0.0

Yes, I have. I have already tried switching mobile network. But it doesn't work.

Forums Advisor III
Posts: 1,077
Registered: ‎04-23-2012
My Device: 9780
My Carrier: Bharti-Airtel

Re: 9800: WiFi problem, local ip adress 0.0.0.0

Thanks for your post..!!

Please delete wi-fi profile and re-add it may slve the issue. Please perform and do let us know..
New Contributor
Posts: 7
Registered: ‎07-21-2012
My Device: Torch 9800
My Carrier: Megafon

Re: 9800: WiFi problem, local ip adress 0.0.0.0

I have deleted wi-fi profile and re-added it. But unfortunately it didn't help too...

Forums Advisor III
Posts: 1,077
Registered: ‎04-23-2012
My Device: 9780
My Carrier: Bharti-Airtel

Re: 9800: WiFi problem, local ip adress 0.0.0.0

Thanks for the Post..!!

Please check whether you have update OS in your device or not. If not, please perform a OS update on your handheld.

New Contributor
Posts: 7
Registered: ‎07-21-2012
My Device: Torch 9800
My Carrier: Megafon

Re: 9800: WiFi problem, local ip adress 0.0.0.0

I have OS ver. 6.0.0.723 (3106) in my BB. BlackBerry Desktop Software says that it is the last firmware version in my BB.

Forums Advisor III
Posts: 1,077
Registered: ‎04-23-2012
My Device: 9780
My Carrier: Bharti-Airtel

Re: 9800: WiFi problem, local ip adress 0.0.0.0

Thanks for the Post and informatin..!!

Please analyse wi-fi connectivity in some other location and on different wi-fi setups as well, whether you get IP or not.

Share status with is accoringly.