Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Torch™

Reply
New Contributor
Kev_Burnham
Posts: 6
Registered: ‎09-02-2011
My Device: Torch 9800
My Carrier: Vodaphone UK(unlocked handset)

9800 unable to access Setup>mailAccounts>Internet Mail Account folder

Hi there hope you cna help on my 9800 i am  unable to access Setup>mailAccounts>Internet Mail Account folder to enable Gmail calendar syncronisation ive set up on the Vodaphone mobiel website. i get the gmail emails to my device but cant get the calendar to wsync unless i can set the security on the handset in that folder

 

seem to be up against a brick wall any help really appreciated

 

Kev B

Please use plain text.
Forums Veteran I
jamead1981
Posts: 2,071
Registered: ‎10-10-2010
My Device: Z10
My Carrier: EE (Orange)

Re: 9800 unable to access Setup>mailAccounts>Internet Mail Account folder

what happens when you try and enter email setup on the handset? 

Please use plain text.
New Contributor
Kev_Burnham
Posts: 6
Registered: ‎09-02-2011
My Device: Torch 9800
My Carrier: Vodaphone UK(unlocked handset)

Re: 9800 unable to access Setup>mailAccounts>Internet Mail Account folder

seems to hang for a second then drops out either back to setup menu screen or sometimes back out of setup altogether

Please use plain text.
New Contributor
Kev_Burnham
Posts: 6
Registered: ‎09-02-2011
My Device: Torch 9800
My Carrier: Vodaphone UK(unlocked handset)

Re: 9800 unable to access Setup>mailAccounts>Internet Mail Account folder

just tried it again and it wont even let me into the email accounts icon  whereas it did allow that before and showed the BIS and BES options(im not on BES so BIS was my only option)

 

Please use plain text.
JSanders
Posts: 84,455
Likes: 22,910
Solutions: 5,894
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: 9800 unable to access Setup>mailAccounts>Internet Mail Account folder

Please try this FIRST, using your BlackBerry browser...

1)
• Go to mobile.blackberry.com OR to www.blackberry.com/integrate
• Scroll down to Communication and then to Email.
• Choose the appropriate email set up options.

If that works and completes your email setup/editing, good.

If not, follow these additional instructions:

2) Register HRT: (OS5) Home Screen > Options > Advanced Options > Host Routing Table > Scroll to any line entry and > press the Menu key > and then click Register Now. If you have an OS 6 or OS 7 device, Look at Options > Device > Advanced > Host Routing Table, etc.

3) Resend Service Books: Article ID: KB02830 How to send the service books for a BlackBerry Internet Service account. http://www.blackberry.com/btsc/KB02830

4) Then, with the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.

5) Now, return to the 1) mobile.blackberry.com email setup as mentioned above and follow that.

Hopefully that will get things going again for you!




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
Kev_Burnham
Posts: 6
Registered: ‎09-02-2011
My Device: Torch 9800
My Carrier: Vodaphone UK(unlocked handset)

Re: 9800 unable to access Setup>mailAccounts>Internet Mail Account folder

Thanks JSanders I've tried the initial suggestion and managed to access the setup site however there wasn't an option to agreed synchronisation security as I had hoped.

 

willnhave a go at your 2nd suggestion register HRT but I'm a bit stumped where do I input the options menu you said home screen is tthe the wallpaper home screen I get when I turn on the device or another

 

Please use plain text.