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New Contributor
Posts: 6
Registered: ‎02-13-2012
My Device: Torch 9810 + PlayBook 64Gb
Accepted Solution

9810 Contacts sync problem

Device info

Your carrier: Telus mobility

Model info and OS version: V7.1.0.267, Plateform 5.1.0.230

 

Hi,

 

 I have about 85contacts added for the last 2months (last time I updated my phone) on my 9810 that didn't sync with gmail contacts since then.

 

I tested what was working/not working:

 - Contact added/edited/deleted on 9810 won't sync to gmail.

 - Contact added/edited/deleted on PB will sync to gmail. Changes made on gmail contacts will be reflected on 9810.

 - Contact added/edited/deleted on Android phone will sync to gmail. Changes made on gmail contacts will be reflected on 9810.

 

So I tried to flush my contacts using the RSET trick in the contacts option. Disable/Enable sync both in contact option and BIS. I also tried to remove this gmail account from BIS and re-install it. When I re-installed it, I got this e-mail:

Subject: Action Required: Contact synchronization has stopped
Sent: Nov 4, 2012 13:32

Contacts have stopped being synchronized between ...@gmail.com and your BlackBerry® device. To resume synchronizing contacts with this email account:
1. Open the Contacts application on your device.
2. Press the Menu key and click Options.
3. Select the Contact List for ...@gmail.com.
4. Set Wireless Synchronization to Yes
5. Press the Menu key and click Save.

BlackBerry Internet Service
-- Automatically generated email: Do Not Reply to this email --

Of course, the wireless sync was already on...

 

Any idea on a solution that can help ? Unless someone can help, downgrade will be required! :/

X-op!

History:
- Phone: 8330 -> 9700 -> 9810 OS 7.1
- Tablet: PlayBook OS2
- Work Phone: Samsung Galaxy Ace (Rooted / Unlocked with Galaxy Ace Unlock)

Always have your stuff when you need it with @Dropbox. Sign up for free! http://db.tt/cVv43QC
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New Contributor
Posts: 6
Registered: ‎11-01-2012
My Device: Torch 9810
My Carrier: Rogers

Re: 9810 Contacts sync problem

This was discussed on an earlier thread:

 

http://supportforums.blackberry.com/t5/BlackBerry-Torch/2-Way-sync-problems/td-p/1971761

 

No-one has been able to offer a solution.

 

Frustrating. When you're out and about, it's your phone where you're going to be adding contacts.

 

The good thing is that the PB syncs perfectly which suggests BB10 will sync well (I believe - I'm not a techie). Maybe it's just a 7.1 issue.

 

Were your contacts syncing to before at some point? I think mine were but I can't really remember.

New Contributor
Posts: 6
Registered: ‎02-13-2012
My Device: Torch 9810 + PlayBook 64Gb

Re: 9810 Contacts sync problem

Here is my solution:

So I updated to V7.1.0.746 and it is working back! The only problem found is that if you enter only a company name, it won't sync until you write something in first name (in the need repeat the company name).

Enjoy!
X-op!

History:
- Phone: 8330 -> 9700 -> 9810 OS 7.1
- Tablet: PlayBook OS2
- Work Phone: Samsung Galaxy Ace (Rooted / Unlocked with Galaxy Ace Unlock)

Always have your stuff when you need it with @Dropbox. Sign up for free! http://db.tt/cVv43QC
If you like, then like! If it helped, say thanks!
New Contributor
Posts: 6
Registered: ‎11-01-2012
My Device: Torch 9810
My Carrier: Rogers

Re: 9810 Contacts sync problem


Xop777 wrote:
Here is my solution:

So I updated to V7.1.0.746 and it is working back! The only problem found is that if you enter only a company name, it won't sync until you write something in first name (in the need repeat the company name).

Enjoy!

I don't see this version as an official release for the 9810 on Rogers. Does it matter? And from where can I download it? Thx

New Contributor
Posts: 6
Registered: ‎02-13-2012
My Device: Torch 9810 + PlayBook 64Gb

Re: 9810 Contacts sync problem

It has been released by UTS... it do not matter as long as you remove the vendor.xml files.

Look on CrackBerry.com forums. This is an awesome site about BlackBerry!
X-op!

History:
- Phone: 8330 -> 9700 -> 9810 OS 7.1
- Tablet: PlayBook OS2
- Work Phone: Samsung Galaxy Ace (Rooted / Unlocked with Galaxy Ace Unlock)

Always have your stuff when you need it with @Dropbox. Sign up for free! http://db.tt/cVv43QC
If you like, then like! If it helped, say thanks!
New Contributor
Posts: 6
Registered: ‎11-01-2012
My Device: Torch 9810
My Carrier: Rogers

Re: 9810 Contacts sync problem

I've looked everywhere for that update but it's only for the Bold. Can you kindly point me to where I can find that version for the Torch 9810?

 

New Contributor
Posts: 6
Registered: ‎02-13-2012
My Device: Torch 9810 + PlayBook 64Gb

Re: 9810 Contacts sync problem

go to the forum then select your device threads list and it is sticky on top...

X-op!

History:
- Phone: 8330 -> 9700 -> 9810 OS 7.1
- Tablet: PlayBook OS2
- Work Phone: Samsung Galaxy Ace (Rooted / Unlocked with Galaxy Ace Unlock)

Always have your stuff when you need it with @Dropbox. Sign up for free! http://db.tt/cVv43QC
If you like, then like! If it helped, say thanks!