07-10-2013 03:01 PM
The battery died this morning so I plugged it in. It's been about 3 hours and my phone still will not turn on. I have tried at least two different chargers plugged directly into the wall and I tried USB connection to my computer (Windows).
BB9860, Telus, OS7.1
07-12-2013 07:03 PM
Thank you for your question regarding the issue you are experiencing with turning on your BlackBerry smartphone.
Do you have access to another battery you can try in the device as a test? If not, please contact your point of sale for options.
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