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BlackBerry® Torch™

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New Contributor
nichwaleo
Posts: 2
Registered: ‎03-09-2013
My Device: blackberry 9800
My Carrier: MTN NIGERIA

AM UNABLE TO UPDATE MY BB TOURCH 9800

I LIVE IN NIGERIA,I USE MTN. I CAN'T UPDATE MY BB TOURCH, IT DISPLAY THE FOLLOWING MESSAGE.

There was an error updating your software
An error has occurred while downloading software for your device.  Please verify your Internet connection or try again later, if the problem persists.

PLS TELL WHAT TO DO

Please use plain text.
New Contributor
nichwaleo
Posts: 2
Registered: ‎03-09-2013
My Device: blackberry 9800
My Carrier: MTN NIGERIA

Re: AM UNABLE TO UPDATE MY BB TOURCH 9800

I WANT TO ADD THESE INFORMATIONS

MTN NIGERIA

BB 9800, 3G WiFi

v6.0.0.246 (Bundle 965, Platform6.4.0.105

 

 

Application storage 247.1MB used 264.9MB free

 

Please use plain text.
Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: AM UNABLE TO UPDATE MY BB TOURCH 9800

Hello nichwaleo

 

Welcome to BlackBerry Support Forums

 

 

If you're having problem with updating your device software then try a simple manual update , Download and Install the OS files from your Carrier and use loader. exe to load that particular OS. Try this if you want to do that :

 

1.Locate your Carrier and Download the OS you desire from here  BlackBerry Software Download Site

  • (make sure you are downloading for the same model as you have )

 

2. Now Double the file that you Downloaded to Install it on your PC

 

3. Download and install the latest BlackBerry desktop software from here BlackBerry desktop software

  • Then using desktop software perform your full backup of your device.  

4.Search your C: drive for Vendor.xml and delete them, there may be one or two vendor.xml ( On your Pc change your folders option to show hidden files/folders ) :

  • C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
  • C:\Users\Windows UserName\AppData\Roaming\Research In Motion\BlackBerry\Loader XML

 

5. Go to C:\Program Files\Common Files\Research In Motion\AppLoader. (For 64-bit Vista or Windows 7, the path       will be C: > Program Files x86 > Common Files > Research In Motion > AppLoader) double click Loader.exe

 

      Upgrade will continue then After Installation of New OS restore your backup using BlackBerry desktop

Software.

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