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BlackBerry® Torch™

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New Member
Posts: 3
Registered: ‎08-13-2010
My Device: Torch 9800
My Carrier: ATT

ATT Navigator, hangs during loading at 99%

I have hjad no problems with the navigator produt on my blackberry bold, I upgraded to the torch and installed the product, making sure it was activated on my new account and try to use it. Every time the product hangs login in at 99% and hangs indefinatly.

New Member
Posts: 3
Registered: ‎08-13-2010
My Device: Torch 9800
My Carrier: ATT

Re: ATT Navigator, hangs during loading at 99%

so far i have determined gps is not working. under setting my location does not update. rim tec support is also helping locate a gps reset function.

New Contributor
Posts: 4
Registered: ‎08-14-2010
My Device: Torch 9800
My Carrier: AT&T

Re: ATT Navigator, hangs during loading at 99%

Mine did this today also.  Then I noticed a new ATT Navigator & Maps Icon (both in one)  Selected it, downloaded the files and it worked great.

New Contributor
Posts: 3
Registered: ‎08-15-2010
My Device: Blackberry 9800
My Carrier: AT&T

Re: ATT Navigator, hangs during loading at 99%

When I connected to my enterprise system, got permission setting OKed, the AT&T Navigator kept looping asking me to save again. It does this 100% of the time. Any solutions? My enterprise IT folks talked to AT&T and Telenav specialists which concluded that Blackberry locked the firewall and they knew no way to disable the firewall to let the AT&T Navigator to complete its install.

New Member
Posts: 3
Registered: ‎08-13-2010
My Device: Torch 9800
My Carrier: ATT

Re: ATT Navigator, hangs during loading at 99%

Of all the silly things, it was my location that was going it. Inside I was getting no signal from any sats, went outside, did a refresh and poof it worked fine. Check the options for gps, if it cant find your adress, nether can navigator. Go outside, do a refresh location, then try it.

 

 

New Contributor
Posts: 2
Registered: ‎02-04-2011
My Device: Torch
My Carrier: AT&T

Re: ATT Navigator, hangs during loading at 99%

I recommend downloading the latest version of telenav.  From your blackberry browser go to this link:

http://ota.telenav.com/ota/tnatt  choose RIM as the phone manufacturer, then select version 9000 Build 5.5.0.1016. 

 

After it is installed, make sure older versions of the application are "hidden" from your bb home screen and only this new version is visible.  I almost made the mistake after the install of launching same old version again.  (on home screen, highlight the obsolete icon, press the bb menu button and select: hide)

 

The new version that was installed was put into the Download folder on the bb.  I had to move the new Navigator icon to the Home screen.  (highlight icon, press bb menu button and select:  move to home)

 

Hope this helps.