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BlackBerry® Torch™

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New Contributor
syberpriend
Posts: 7
Registered: ‎04-05-2012
My Device: Bold 9700

Able to send/receive bbm messages, but cannot dial/receive calls

Hello,

 

I'm having issue with my Blackberry Torch 9810, I can send bb messages and receive. But I can't receive calls & cannot call any1.

People are telling me that my mobile is switched off or no network, but my network bar is full and no issue with signal.

I upgraded recently to 7.1.0.714 but still same problem?

 

Waiting for support please.

 

Thanks

Hall of Famer II
sdgardne
Posts: 49,089
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.3.1.2072), Playbook (2.1.0.1526)

Re: Able to send/receive bbm messages, but cannot dial/receive calls

Hello,

For this issue, you MUST work with your mobile service provider. Only they can look "behind the scenes" to find out why your BB is not properly functioning on their network.

Good luck!

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New Contributor
syberpriend
Posts: 7
Registered: ‎04-05-2012
My Device: Bold 9700

Re: Able to send/receive bbm messages, but cannot dial/receive calls

Thanks for the reply, I checked already checked and as usual they said its not their issue.
Any other suggestions please?