08-06-2012 08:33 AM
I bought a Blackberry 9800 Torch from Antalya - Turkey at November 2010. My phone was working properly until 23 February 2012. On this date I answered incoming calls while the phone was charging. After a few seconds the phone turned off by itself and it was not turned on anymore. I gave my phone to authorized service (Teleservice) in Antalya - Turkey. This service sent my phone to İstanbul Teleservice on the same date. After examining my phone they decided to swap it with new one. After more than 5 months I received new phone on the date 03 August 2012. Today (06 August 2012) my phone turned off again while charging and a message "Error 602" appears on the white screen.
I am really very upset in this situation. The Teleservice in Antalya is closed and I have to send the phone to İstanbul. I do not want to wait another 5 months to phone to be fixed. I kindly request you to be in the scene and have your authorized services in Turkey to be more effective in customer support.
08-06-2012 09:31 AM
This is a user-to-user community support forum. We are not RIM employees, but volunteers who enjoy assisting other users. RIM personnel rarely comment on queries posted here.
So, there is nothing we here can do for you. Sorry.