Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Torch™

Reply
New Contributor
Gilmer8
Posts: 9
Registered: ‎12-13-2011
My Device: Torch 9800
My Carrier: Bell
Accepted Solution

Adding gMail account

I am try to add my gmaill account to my Torch 9800 but keep getting a message "Invalid email address or password. Verify your email address and password.  If error persists, contact gmail.com." 

 

I have tried but nothing!

 

Thanks for any help.

Please use plain text.
Forums Veteran II
Wolf359
Posts: 3,329
Registered: ‎12-29-2011
My Device: Q10 / Playbook

Re: Adding gMail account

From the device go to blackberry.com/integrate
and see if you can setup your email from there.

 

If this doesn't work, verify that you can access gmail on a computer using the same login / password.

If it works on the computer then Bell will have to assist with your email setup here:

https://bis.na.blackberry.com/html?brand=bell

 

Also verify with Bell that you have the correct blackberry data plan attached to your account.

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution! :Balloon:
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
Please use plain text.
New Contributor
Gilmer8
Posts: 9
Registered: ‎12-13-2011
My Device: Torch 9800
My Carrier: Bell

Re: Adding gMail account

Thanks!  Contacted Bell, was told I couldn't add it because I had the 2 step verification turned on.  Had to go to gmail turn it off and was able to add account on the phone.

Please use plain text.
Forums Veteran II
Wolf359
Posts: 3,329
Registered: ‎12-29-2011
My Device: Q10 / Playbook

Re: Adding gMail account

Hey thats good info to know!  I will keep that in mind!

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution! :Balloon:
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
Please use plain text.