12-12-2012 10:01 PM
I have a problem where the alarm going off makes the UI almost impossible. I have to keep tapping on the snooze or the disabling button until it finally takes my input, it is aggravating. Another one is that when I tap on the headphones, from the jack, the music switches to handset, I have to tap it a bit hard and at a certain point again to get it to switch back to headset.
The headset jack problem got worse in an update with 6.0(later type of 6.0 version), so I reverted(maybe the first 6.0 version), but that doesn't fix the problem, still, but it is less aggravating than before.
12-19-2012 12:35 PM
Welcome to the BlackBerry Support Community.
To rule out any possible software issue that may be causing this, please try to back up your data using the BlackBerry® Desktop Software and perform a clean reload of your BlackBerry® Device Software. For further instructions, please see the following KB articles.
For Windows®: "How to perform a clean reload of the BlackBerry Device Software for Windows" http://bbry.lv/GI9beY
For Mac: "Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer" http://bbry.lv/J0UN1U
Please test to make sure the issue has been resolved before restoring any data from your backup file.
Hope this helps.
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12-20-2012 02:30 AM
The latest update fixed the alarm clock thing and the audio jack part is less troublesome as it was before, almost hardly a bother. Either way, the phone will be returned to its original owner.
Thank you for your time, though.