Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Torch™

Reply
New Contributor
MJQX
Posts: 2
Registered: ‎02-22-2011
My Device: Blackberry Torch
Accepted Solution

All email icons lead to SMS messages - So where's the emails?

Hi all

 

Ok, first post and a problem I can't solve. Apologies if the answer is around somewhere but I've been searching for ages with no luck.

 

This is my dad's phone that I'm having a problem with (I'm an Android man myself and that seems much easier to troubleshoot!)...

 

Last week when he got the phone I added a Hotmail account and 3 of his business POP3 accounts on to the phone and they seemed to work fine. Each account appeared as icons on the home screen and when I sent test messages to each they were successfuly received with the little star signalling a new email on the respective icon.

 

Then, when tapping each account's icon I'd be taken to the inbox for that account.

 

Went to his place this evening and it's gone a bit weird! When clicking on any of the email account icons I get taken to the 'messages' folder which only contains text messages. There's no way of accessing the emails in any of his 4 email accounts.

 

When a new email comes in now there is a notification at the top of the screen near the time and that's the only way to view an email. No way of accessing all existing emails.

 

He's obviously done something but I have no idea what.

 

So any ideas BB people?

 

Thanks

 

MJQX

Please use plain text.
JSanders
Posts: 85,626
Likes: 23,094
Solutions: 5,950
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: All email icons lead to SMS messages - So where's the emails?

 

Do a simple reboot on the BlackBerry in this manner:

 

With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescirbed for most gltiches and operating system errors, and you will lose no data on the device doing this.


Now, go back to your Main messages folder > Menu key > Options >  Inbox Management, and any email account you want separate, make sure it is UNchecked to NOT appear in the main Messages folder.

 




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
MJQX
Posts: 2
Registered: ‎02-22-2011
My Device: Blackberry Torch

Re: All email icons lead to SMS messages - So where's the emails?

Apparently it worked a treat!!

 

Brilliant - thanks so much.

Please use plain text.
JSanders
Posts: 85,626
Likes: 23,094
Solutions: 5,950
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: All email icons lead to SMS messages - So where's the emails?

You are very welcome.

Good luck.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
samsankhe
Posts: 2
Registered: ‎12-24-2012
My Device: torch 9800

Re: All email icons lead to SMS messages - So where's the emails?

Hey, i faced the same problem and the solution worked well for me.
Please use plain text.