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BlackBerry® Torch™

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JSanders
Posts: 85,280
Likes: 23,046
Solutions: 5,930
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Anyone else had the perpetual reboot cycle problem?

Yea, it's been asked already. No answer.




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New Contributor
cjbare6
Posts: 6
Registered: ‎10-19-2012
My Device: Torch 9800

Re: Anyone else had the perpetual reboot cycle problem?

Hi koolmum,

I made that phone call today and they have a "special recovery software program" that only tech's have access to.

Unfortunately they can't assist you over email without being able to plug your phone into their program. :smileysad:

Hopefully you can find someone locally to assist you.  It makes me upset that phone companies don't offer more help to their customers, when we know that there are fixes to these problems.  A co-worker of mine suggested searching kijiji for people in your area who may be able to help you.

Sorry I couldn't help you any further.

CJ
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Contributor
koolmum
Posts: 14
Registered: ‎10-18-2012
My Device: Torch 9800

Re: Anyone else had the perpetual reboot cycle problem?

Thanks so much for you attempts. I really appreciate it, and understand the reasoning. By the way. I was wrong about our weather. We got about 2-3 inches of snow...and I am loving it. My hubby is very grateful for his four wheel drive!!

Take care....and ,again, thanks.

 

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New Contributor
slandpei
Posts: 5
Registered: ‎10-19-2012
My Device: Torch 9800

Re: Anyone else had the perpetual reboot cycle problem?

I know you're waiting for koolmum's response, but I just had to let you know that I tried to get my Torch into Safe Mode per your instructions, but had no luck.  I loaded the latest OS update on my PC and ensured that the Desktop Software was up to date. I then followed knottyrope's advice (message 30) and was FINALLY successful!   You're my saviours! Thank you so much!

 

While I have a lot of work to do to get my Torch back to where it was, that's still a whole lot easier and much less expensive and time-consuming than having to buy and set up a new phone. I had performed a backup on 18 October, but when I attempted to do a restore, the desktop software became nonresponsive.  There was no response when I tried to refresh the DS and since I encountered problems on the weekend, I was hesitant to force it to close.  But, I closed the application through the Task Manager and received two error messages that the DS had stopped because it had not run correctly. Two of the three backups available have .ipd file extensions with approximately 1,700 KB of data, while the backup performed 18 October has a .bbb file extension with only 848 KB of data, which seems odd.  Neither extension is recognized, so I'm wondering if the backups are useless.  What should the file extensions be? 

 

  

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Contributor
koolmum
Posts: 14
Registered: ‎10-18-2012
My Device: Torch 9800

Re: Anyone else had the perpetual reboot cycle problem?

it looks as if this will work for my phone . It is trying to sync content to my device as I write this. So, here's hoping I get my 'stuff' back. thank you so much.

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Contributor
koolmum
Posts: 14
Registered: ‎10-18-2012
My Device: Torch 9800

Re: Anyone else had the perpetual reboot cycle problem?

Is this CJ? If so....check out knottyrope for his / her solution....so far it has worked. So, now, I wonder if Telus will let me cancel my IPhone!!!!!

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Contributor
koolmum
Posts: 14
Registered: ‎10-18-2012
My Device: Torch 9800

Re: Anyone else had the perpetual reboot cycle problem?

Sorry...I missed this question...Couldn't start in safe mode because my keyboard got messed up due to a 'damp' problem. Thanks though. 

 

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JSanders
Posts: 85,280
Likes: 23,046
Solutions: 5,930
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Anyone else had the perpetual reboot cycle problem?


koolmum wrote:

Sorry...I missed this question...Couldn't start in safe mode because my keyboard got messed up due to a 'damp' problem. Thanks though. 

 


You need to deal with that... dry it out, remove the battery and LEAVE it in a box of dry white rice for 3-5 days and DO NOT check it each day. Leave it.

 

Meanwhile... once again:  You have your mobile phone number listed as your "My Mobile Provider" or carrier. Putting your phone number out on the internet on these public forums for the world to see, is not wise. To change that, at the top of this page click on My Settings > Personal Profile > Personal Information, and in the entry block for "Carrier" type the name of your mobile provider.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
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PIN: C0005A9AA   Display/Scan Bar Code
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Guru III
knottyrope
Posts: 30,392
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Anyone else had the perpetual reboot cycle problem?


slandpei wrote:

I know you're waiting for koolmum's response, but I just had to let you know that I tried to get my Torch into Safe Mode per your instructions, but had no luck.  I loaded the latest OS update on my PC and ensured that the Desktop Software was up to date. I then followed knottyrope's advice (message 30) and was FINALLY successful!   You're my saviours! Thank you so much!

 

While I have a lot of work to do to get my Torch back to where it was, that's still a whole lot easier and much less expensive and time-consuming than having to buy and set up a new phone. I had performed a backup on 18 October, but when I attempted to do a restore, the desktop software became nonresponsive.  There was no response when I tried to refresh the DS and since I encountered problems on the weekend, I was hesitant to force it to close.  But, I closed the application through the Task Manager and received two error messages that the DS had stopped because it had not run correctly. Two of the three backups available have .ipd file extensions with approximately 1,700 KB of data, while the backup performed 18 October has a .bbb file extension with only 848 KB of data, which seems odd.  Neither extension is recognized, so I'm wondering if the backups are useless.  What should the file extensions be? 

 

  



IPD is the old file name and BBB is teh new name.

 

BBB does not work with older versions of desktop seofware and can be downloaded here

 

 Get DM/DS here http://us.blackberry.com/apps-software/desktop/


 




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