07-12-2013 10:54 AM
After installing an uodate to PocketGrapes Digital Wine Diary last night I was prompted for a Restart which I accepted. The Restart gets no further than the white line across the bottom of the Blackberry screen which hangs for about 5 minutes and then shows App Error 200. If I accept Reset the process is repeated. If I remove the battery and then replace it the same thing happens.
I have tried to Restart in Safe mode but this does not work.
I have tried to Reload the OS from Blackberry Desktop Software but when I connect my phone, the phone restarts and I get the Error message: "Cannot communicate with the connected device" because it is rebooting. The only way I can stop it from rebooting is by taking the battery out but if I then try and connect my phone I get the same error message bacause the software thinks the battery is flat.
Any advice would be welcome.
Solved! Go to Solution.
07-12-2013 12:08 PM
Welcome to BlackBerry Support Forums
Do you have a backup of your device ? You may need it .
Refer to this Knowledge Base and try those suggestion :
KB10144 : How to force the detection of the BlackBerry smartphone using Application Loader
Please note , this method will data all user data within that device but you'll may be ab;le to get your device back in order , if you have a previous backup or using BlackBerry Protect you can restore it from there.
Additional Information :
KB30100 : "JVM 200" appears on the BlackBerry smartphone.
07-13-2013 09:02 AM
Thank you for your reply. My device is now working again but as you said all the data has been deleted. I do use BlackBerry Protect but this no longer on my phone. Can you tell me / refer to instructions as to how I restore from BlackBerry Protect and how I can recover my Protect password which I am not sure I can remember?
07-13-2013 10:16 AM
Please refer to this Knowledge Base on how to restore using BlackBerry Protect :
KB25063 : How to use BlackBerry Protect to restore data to a BlackBerry smartphone
BlackBerry Protect backups our data like Contacts , Calendar entries , Memos , Text Messages , browser bookmarks , Password Keeper database and even Wifi network profile . So if you recently did a backup of your device using protect then you'll be able to recover those data .
and how I can recover my Protect password which I am not sure I can remember?
You have to enter your BlackBerry ID password , if you forgot your BlackBerry ID password then you can reset it by following the KB :
KB26361 :How to change or reset a BlackBerry ID password.
In addition previously if you did a backup using Desktop Software then you can restore your data from those backup files, refer to this KB :
KB10339 : How to use BlackBerry Desktop Software to restore data to a BlackBerry smartphone from a backup file