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BlackBerry® Torch™

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New Contributor
shrieksin
Posts: 4
Registered: ‎11-12-2012
My Device: Torch 9800

App World Icon Missing

I use a TORCH 9800. After i recenthy updated my app world to 4.0.63, the app world icon is missing. I installed it, still not found, I tried HIDDEN options, tried RE-BOOTING, tried battery pull, nothing helped me. I found a page where there were 4 causes and 4 resolutions given. The first 3 i tried and no use. The 4 th option is to click the given URL and update the device software, but that URL itself is not working. The URL is mobileapps.blackberry.com/devicesoftware/entry.do?code=appworld3    I am totally exhausted. Will somebody show some interest in resolving this? 

Retired
FrankieS
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: App World Icon Missing

Hi shrieksin,

 

Is this the KB article you are referring to? "BlackBerry App World icon is missing after upgrading to BlackBerry App World 4.0.0.63" http://bbry.lv/SPblgT

Are you clicking on the URL from your BlackBerry® Torch™ 9800 smartphone's browser? If so, what error message do you receive when you click on the URL? Does your data plan support internet browsing?

 

Thanks,


-FS


 


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New Member
strings1901
Posts: 1
Registered: ‎11-16-2012
My Device: Torch

Re: App World Icon Missing

I had the same issues, after an upgrade on my BB torch the app world icon was missing, I tried the resolutions which didn't work so I went to Options, Application Management and deleted the BB App World then tried again from the URL mobileapps.blackberry.com/devicesoftware/entry.do?code=appworld3, and installed BB App World 4.0.0.55, tihs time it worked and the app icon appeared without even having to reboot, all my apps are now back where they should be! 

 

JSanders
Posts: 86,468
Likes: 23,182
Solutions: 5,982
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: App World Icon Missing

I can confirm as well that the link in the KB article is working.




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