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New Contributor
Posts: 4
Registered: ‎11-09-2012
My Device: Torch 9800
My Carrier: MTN

App World icon disappeared after upgrade

I have a Torch 9800. After upgrading App World and rebooting as requested I am unable to locate the icon. Been through "All" and "Downloads". Tried upgrading OS as suggested but that download kept failing. Please can someone assist. Tx
Posts: 92,722
Likes: 24,236
Solutions: 6,269
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: App World icon disappeared after upgrade

Some users have had success with this fix:

  • Go to Options > Advanced > Applications and scroll the AppWorld application and don't click on it, just scroll to it. Click Menu > Delete and remove the application.
  • Now, do a reboot: With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot.
  • Finally, use your BlackBerry browser to go to www.blackberry.com/appworld and download/install the AppWorld application again.
  • After installation and possibly another reboot, check your homescreen or another folder, or Downloads folder for the application.

 

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New Contributor
Posts: 4
Registered: ‎11-09-2012
My Device: Torch 9800
My Carrier: MTN

Re: App World icon disappeared after upgrade

Done all you suggested but still unable to locate the application icon. Any other suggestions?
Posts: 92,722
Likes: 24,236
Solutions: 6,269
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: App World icon disappeared after upgrade

Nothing else, wait for RIM to fix it.

>> Get your 15% Discount on ShopBlackBerry on Passport • Classic • Leap

1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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4. Guide to Unlocking your BlackBerry & Unlock Codes
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Posts: 92,722
Likes: 24,236
Solutions: 6,269
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: App World icon disappeared after upgrade

woops, just saw this...

 

Article ID: KB29422 BlackBerry App World icon is missing after upgrading to BlackBerry App World 4.0.0.63

>> Get your 15% Discount on ShopBlackBerry on Passport • Classic • Leap

1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Posts: 92,722
Likes: 24,236
Solutions: 6,269
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: App World icon disappeared after upgrade

you can download an older working version of AppWorld v4.0.0.55.

 

http://mobileapps.blackberry.com/devicesoftware/entry.do?code=appworld3

>> Get your 15% Discount on ShopBlackBerry on Passport • Classic • Leap

1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 4
Registered: ‎11-09-2012
My Device: Torch 9800
My Carrier: MTN

Re: App World icon disappeared after upgrade

After downloading an older version I got an "unexpected error" but rebooed and the icon appeared. When accessing App World none of my installations were listed. They all appear on the BB fine. Will await further upgrades from RIM. Thank you for your assistance.