09-25-2012 09:17 PM
My computer keeps saying "Application loader was unable to connect with your device. Please reconnect your device, enter the password, if required, and click retry." when i try to update the phone. The issue before was that the phone kept shutting off and would get stuck on the display loading bar everytime. I went to the AT&T store in town and they told me I needed to update it. I tried that and now it won't even turn on. The red light flashes a few times and then it stops and gives me the above message. What should I do?
09-26-2012 06:35 AM
Hi & welcome to the community...
Please pull out battery and connect you device with charger, it will prompt you a no battery sign in approx 10 to 15 mins, Once you will get no battery sign on device then insert battery without un-plugging charger and again wait for 15 to 20 mins.
Hope this bring your device to normal boot up screen, if not then do let's know for further assistance
09-26-2012 07:32 AM
I did that last night. It started to connect to the computer but its been "loading system software" for the last 10 hours. Nothing has changed. It also says that if I unplug it it will render the phone unusable. How do I take this in. I'm so disappointed with this phone. I had problems with my last torch and this is the replacement...i just got it 2 weeks ago!!!!
09-26-2012 07:39 AM
Hope the USB cable is okayyy & Desktop Software is also updated to the latest one..!!
Please restart the process using quite different way..
Go to C drice of your PC then Programme files > Common files > Research In Motion > App Loader > Loader.exe
Double click on loader.exe, it will prompt a Window, steps are very user friendly, follow instrcution carefully and update the OS.