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BlackBerry® Torch™

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New Member
musfirah21
Posts: 1
Registered: ‎03-04-2013
My Device: Torch 9800
My Carrier: DU

Applications suddenly disconnecting

hey , whenever i have my blackberry service on my whatsapp works perfectly fine but when i dont have my service my whatsapp from wifi suddenly goes off in about an hour and it wont work until i reboot my phone , please help.

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Hall of Famer II
sdgardne
Posts: 46,973
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Applications suddenly disconnecting

Hi and Welcome to the Community!

From what I understand, WhatsApp requires BIS to be active in order to function. Hence, what you describe is expected behavior. However, the bit about your BIS service dropping out while on WiFi would not be normally expected...unless there is something about that connection that is dropping the connectivity to the BIS service. But you'd need to dig into your WiFi router and Internet connection to determine if perhaps there is something there that is causing the drop.

Good luck!

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