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BlackBerry® Torch™

New Member
Posts: 1
Registered: ‎07-10-2012
My Device: 9800 Torch

Attempting to update password for an e-mail account

I received an e-mail to update one of my e-mail passwords.  After going into "setup" , then "e-mail" the screen pops back to the main "setup" screen.  When I attempt to exit the screen freezes and then I have to remove battery to reboot.


Any ideas?




Hall of Famer II
Posts: 50,344
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (, Playbook (

Re: Attempting to update password for an e-mail account

Hi and Welcome to the Community!

To clarify please...you received an email from your email service provider to update your email password, stored at the email service provider? Or, you received an email from BIS to validate the credentials you have stored into BIS for one of your email accounts? The remedy steps for each are very different, and from your post, I sense it could be either, so clarity is needed.

Thanks and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!
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