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New Contributor
duncantreller
Posts: 6
Registered: ‎03-15-2012
My Device: Z10

BB 9800 Torch Naturally Being "Fire Ready " V1 and will not install V2

Hi All, 

        I have 4 BB 9800 phones in the family and 3 downloded "CFA fire ready V2" no problems.

The fourth one will download V2, do the install routine reboot the phone and it still runs V1 and reports there is an undate in App World.

 

Is there something turned off in the background might prevent V2 installing or running ?

 

Duncan Treller

Loving BB Z10 Keeping me moving
Hall of Famer II
sdgardne
Posts: 49,058
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.3.1.2072), Playbook (2.1.0.1526)

Re: BB 9800 Torch Naturally Being "Fire Ready " V1 and will not install V2

Hi and Welcome to the Community!

I suggest that you clear the AppWorld application cache:

1. Open App World

2. Go to My World

3. Follow one (and only one!) of these steps:


3a. For keyboard-based BB's -- Hold down the ALT key and then press, in sequence R, then S, then T

3b. For Touch Screen Only BBs -- Hold the num-lock (!?123) button so it locks and then press, in sequence 3, then 4, then (

3c. For newer (e,g., OS6 and 7) BB's, see this KB:

    • KB24714 How to clear the BlackBerry App World cache

4. AppWorld should close.

5. If your BB locks after issuing the cache clear, perform a battery pull reboot

6. Return to AppWorld/MyWorld (it may be sluggish while it re-synchronizes).

If step (4) does not happen as listed, then the clear cache did not work.

Hopefully it'll work for you! Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
duncantreller
Posts: 6
Registered: ‎03-15-2012
My Device: Z10

Re: BB 9800 Torch Naturally Being "Fire Ready " V1 and will not install V2

I Tryed that, and still the same. 

You were right alittle sluggish after the cache clearence, but then Okay.

 

Uninstalled the program and reinstalled it and installed as V1 again after trying the previous.

 

thanks for offereing a something to try, but still V1

 

 

Loving BB Z10 Keeping me moving
Hall of Famer II
sdgardne
Posts: 49,058
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.3.1.2072), Playbook (2.1.0.1526)

Re: BB 9800 Torch Naturally Being "Fire Ready " V1 and will not install V2

Please try this sequence:

1) Remove AppWorld from your BB

  • KB10040 How to view or remove installed applications on a BlackBerry smartphone
  • If it requests that you reboot the BB, do so

2) Do a Batt-Pull reboot (power on, remove battery, wait, insert battery, wait), even if redundant to the one you did in step 1.

3) Install (on your BB) a fresh copy of AppWorld

4) Do another Batt-Pull reboot

5) See if it now works.

Cheers!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code