08-07-2013 11:10 AM - edited 08-07-2013 11:16 AM
my BB 9860 ESC and menu keys freezes and other work well. I don't think this is a hardware , because when i press other keys sometimes they start to work.
I 've tried reloading OS ( 7.1) but the problem didn't disapeer !!!!
Please HELP !!!
08-07-2013 06:50 PM
Hi and Welcome to the Community!
I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.
Good luck and let us know!