01-17-2013 10:19 AM
Hi, can anyone help me here, I regularly communicate with my daughter abroad with BBM. I installed 'WhatApp in order to communicate with the rest of my family who have not got Blackberry phones.
Today I went to message my daughter and couldn't find my BBM icon on my phone, what's more all the precious messages my daughter has sent me have gone as I cannot access BBM. Does anyone know a way of getting BBM back? I would gladly take the other app off my phone.
This has really upset me.
01-17-2013 11:04 AM
01-17-2013 11:27 AM
Hi John, thank you for your message, I should have waited for a reply. In my haste and panic I re-installed a BBM upgrade and it asked me where I wanted to copy my contacts list from (e-mail/ the device/ media card) I hadn't got a clue so I rang O2 and spoke to someone there who said to use my e-mail contacts. I now have BBM back on my phone but sadly I have lost all of the precious messages that my daughter had sent me. Thank you for replying to my posting. Pam
01-17-2013 11:33 AM
01-17-2013 11:46 AM
Hi John, now you are really think I am stupid (if it helps, I am nearly 60 but am quite techno savvy ). What do you mean by a Media Card? Is this an external device card is this in the BB? I am anxious to save any future messages. Thanks Pam
01-17-2013 11:51 AM
01-17-2013 12:12 PM
01-17-2013 12:27 PM
Hi John, I checked and it looks like there was a media card in it (do they usually come with a media card from new)? I also checked and it said 'never save' under 'save history chat' so I am guessing the chats were not saved to either the device or the media card, I have since checked 'save to media card' so hopefully all messages will now be saved. However, all the messages that were sent by either myself or my daughter were always displayed on the screen and I could scroll through them to messages that had been sent months ago. Pam