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BlackBerry® Torch™

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New Contributor
jnie9800
Posts: 7
Registered: ‎01-20-2011
My Device: Torch 9800
Accepted Solution

BB Not connected to Bis

Hi All, I'm new to BB from Malaysia and just bought Torch 9800 yesterday.The sales person told me it required 24 hours to gets me connected to the BB server. Is that so? I welcome everyone's comment. Thanks in advance!

JSanders
Posts: 86,446
Likes: 23,181
Solutions: 5,982
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BB Not connected to Bis

The time needed to provision the device to BIS data can vary by carrier and country, but 24 hours is not unheard of, but is on the extreme side. It could take a few hours.

 

If you want to check your device to see if the provisioning has occurred...

 

 

On your BlackBerry device, go to:

 

1. Options > Advanced > Host Routing Table > Menu > Register.


2. With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot. This reboot, even if you have already done this, is often needed to install the service books that come with the provisioning.

 

 




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New Contributor
jnie9800
Posts: 7
Registered: ‎01-20-2011
My Device: Torch 9800

Re: BB Not connected to Bis

Thank you so much J Sanders. It works now!!! Thumbs Up!

JSanders
Posts: 86,446
Likes: 23,181
Solutions: 5,982
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BB Not connected to Bis

You are very welcome.

Good luck.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code