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BlackBerry® Torch™

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New Contributor
tiffanyw540
Posts: 8
Registered: ‎04-26-2011
My Device: laser

BB Torch 9800: Address Book Sync Failed; No contacts anymore

I don't know what the hell happened but today my 'contacts' are gone!  No icon, nothing.....besides when I go to my phone & dial a number I can still look through a phonebook but otherwise, my address book is gone & then I tried to Sync it and it failed.

 

How do I fix????  Please Respond ASAP

Hall of Famer II
sdgardne
Posts: 48,809
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: BB Torch 9800: Address Book Sync Failed; No contacts anymore

Hello!

Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Best!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
tiffanyw540
Posts: 8
Registered: ‎04-26-2011
My Device: laser

Re: BB Torch 9800: Address Book Sync Failed; No contacts anymore

I have! I have done that at least 3 times, still nothing. I have "synced" everything, updated software...reset whatever and still no contacts.
Hall of Famer II
sdgardne
Posts: 48,809
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: BB Torch 9800: Address Book Sync Failed; No contacts anymore

OK...you didn't reveal that in your first post. Further, from the limited information in this post, I can't really tell what else you've already tried...from these words, I can think of perhaps a dozen different meanings to take from them. Exact descriptions are always better than generic statements so that we can hopefully understand your situation without guessing.

 

Thanks!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
tiffanyw540
Posts: 8
Registered: ‎04-26-2011
My Device: laser

Re: BB Torch 9800: Address Book Sync Failed; No contacts anymore

my bad. so now what????
Hall of Famer II
sdgardne
Posts: 48,809
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: BB Torch 9800: Address Book Sync Failed; No contacts anymore

[ Edited ]

Well, please help me by expanding on the things you've already said so that they can be exactly understood. For example:


tiffanyw540 wrote:
I have "synced" everything

By using those quotation marks, you leave me wondering what exactly you did...without the quotation marks, I might believe it to be an attempt to synchronize PIM data (calendar, contacts, tasks, memos, etc.) between the BB and Outlook. But, with the quotation marks, I'm not so sure...


tiffanyw540 wrote:
updated software

There are many different methods to try that, some which restrict you to your carriers sanctioned OS packages, others which allow you to use another carrier package (if, for example, your carrier is slow to release updates). Further, from those two words alone, I cannot tell what the result of the attempt was.


tiffanyw540 wrote:
reset whatever

This one is the most vague of all...and so I can't even make any guesses...

 


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code