11-21-2012 12:40 PM
I installed and app called Dropbox, and it said it was installed, but the screen was frozen so I couldn't choose OK or Run, so after about half an hour I pulled the battery. Now it is hung up during the boot, with the progress bar about under the Y in Blackberry.
Solved! Go to Solution.
11-26-2012 05:06 PM
Hi and Welcome to the Community!
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. You also may need to vary from the specific instructions just a bit in order to find the proper sequence for your BB. I recall that, the first time I tried, it took perhaps 10 or so attempts before I figured out the proper sequence. (Note, trying the exact same sequence over and over again, yet expecting it to result in something different...well, there is an old saying about that!)
Failing that, the other recovery methods are quite drastic indeed:
Good luck and let us know!
11-26-2012 05:40 PM
Hi, thanks for the response, but I had already found KB27956, and crossed my fingers, gritted my teeth and reinstalled/updated the OS. Worked quite well - I had backed up the BB a couple of days before, so got back all my contacts, etc. It also left the media card alone, so that was nice.
One thing that took me a bit of talking to get sorted was getting the BIS to revalidate my vmobile.blackberry.com account, but I eventually got through to tier 2 support at Virgin, who thought the problem was way more complicated than it was until he found a password reset button. Thanks for getting back to me, though.
11-26-2012 05:44 PM