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BlackBerry® Torch™

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Hall of Famer II
sdgardne
Posts: 48,743
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: BB Torch 9810 Not Booting Completely

Please again re-read post 4 above. There are two separate tests to conduct. If the first test fails, then you move on to the second test, and attempt to determine if your BB or your battery is the root cause of the issue. Depending on the results of that, your course of action will be different.

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Contributor
mmkk9090
Posts: 12
Registered: ‎11-24-2013
My Device: blackberry torch 9810

Re: BB Torch 9810 Not Booting Completely

Hi Concerned

 

I am using blackbeery since my 1st & last loved brand. But since i had purchased my bb tourch 9810. It hurts me every time with a different problems...

 

Sometime it starts hanging unkowingly, sometime not botting properly for long hours.. Which results into a lot of hassles without doing anything..

 

Since Blackberry is most trusted and most prestigious brand..

I request you to provide me a amicable solution..

 

 

Regards....

 

Mukesh

Contributor
mmkk9090
Posts: 12
Registered: ‎11-24-2013
My Device: blackberry torch 9810

Re: BB Torch 9810 Not Booting Completely

pls help

Hall of Famer II
sdgardne
Posts: 48,743
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: BB Torch 9810 Not Booting Completely


mmkk9090 wrote:

pls help


Hello,

 

Well, such limited input means you will receive a lot of output, since limited input means no ability to narrow things down to any specifics. Hence, all I can think of is the following...

 

I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.

If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.



But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.



To proceed with a reload, the simplest way is to, on a PC (you cannot do this on MAC):

1) Make sure you have a current and complete backup of your BB...you can find complete instructions via the link in my auto-sig below.

2) Uninstall, from your PC, any BB OS packages

3) Make sure you have the BB Desktop Software already installed

4) Download and install, to your PC, the BB OS package you desire:

  • http://us.blackberry.com/support/downloads/download_sites.jsp
  • It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.

5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:

  • C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML

6a) For changing your installed BB OS level (upgrade or downgrade), you can launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC.

6b) Or, for reloading your currently installed BB OS level as well as for changing it, bypass the Desktop Software and use LOADER.EXE directly, by proceeding to step 2 in this process:

If, during the processes of 6a or 6b, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.



You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.



You may also want to try the "Bare Bones OS Reload Procedure" to attempt to narrow down the precise causal item:

  1. Load your OS "bare bones"...if anything is optional, do not install it.
  2. If the behavior presents immediately, then try a different OS with step 1
  3. If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
  4. Add one thing -- no matter how tempting, just one.
  5. If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
  6. Repeat steps 4 and 5 until all things are loaded or the behavior presents

When the behavior presents, you know the culprit...the last thing you loaded.

If the behavior does not re-present, then you know that either step 1 or 2 cured it.

If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.



You may also need the use of these tricks:



If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:

  • KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
mmkk9090
Posts: 12
Registered: ‎11-24-2013
My Device: blackberry torch 9810

Re: BB Torch 9810 Not Booting Completely

or sending me a link from where i can download my ph software

 

I had all data back up with me pls suggest furhter

Super Contributor
sameer_it17
Posts: 461
Registered: ‎11-19-2013
My Device: BB Z10

Re: BB Torch 9810 Not Booting Completely

Hi.

 

Please find the below link for downloading the BB OS Software..

 

http://us.blackberry.com/support/apps-and-software/desktop-and-device-download-sites.html

 

Thanks

 

 

Please update the result after applied..

Thanks
Contributor
mmkk9090
Posts: 12
Registered: ‎11-24-2013
My Device: blackberry torch 9810

Re: BB Torch 9810 Not Booting Completely

pls tell furhter process

 

how do i process complete as country are comming difference 

 

pl stell throrrow process

Contributor
mmkk9090
Posts: 12
Registered: ‎11-24-2013
My Device: blackberry torch 9810

Re: BB Torch 9810 Not Booting Completely

counrty india 

Hall of Famer II
sdgardne
Posts: 48,743
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: BB Torch 9810 Not Booting Completely


mmkk9090 wrote:

pls tell furhter process

 

how do i process complete as country are comming difference 

 

pl stell throrrow process


The entire process, in complete detail, including links to all sources of software and other things you need, is already posted above...scroll up and read post 14 above, for it has everything that you need.


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code