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BlackBerry® Torch™

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New Contributor
faith23
Posts: 3
Registered: ‎12-28-2012
My Device: Blackberry Torch 9810
My Carrier: AT&T

BB Torch 9810 software update issues

I attempted to update my blackberry torch to the 7.1 software through my computer and it ended up

freezing.  After about 4 hours I stopped it and unplugged it.  I tried it again the following day and it just

had me repair but then nothing had changed on my device.  I then attempted to finish the update just

wirelessly through my phone and now it's frozen on backing up my data at social feeds and it's only at

8%.  I've tried taking my battery out multiple times and leaving it out but when I reinstall and my phone

comes back up it is still on the same frozen screen.  I've tried connecting it to my computer but now it

won't even connect and I've tried 2 different computers.  Help!!  My phone is through AT&T and the lady

there said it might be corrupt and I may have to get a new one.  I'm hoping to avoid that so any help is

greatly appreciated!!

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Forums Veteran II
Wolf359
Posts: 3,340
Registered: ‎12-29-2011
My Device: Q10 / Playbook

Re: BB Torch 9810 software update issues

[ Edited ]

Try this:

force the detection of the BlackBerry smartphone using Application Loader
http://www.blackberry.com/btsc/KB10144

 

If this doesn work, go ahead and download the latest software for your device from

http://us.blackberry.com/support/apps-and-software/desktop-and-device-download-sites.html

 

After that, you can use bbsak to http://bbsak.org/faq.php

to load the software.

 

I've also used this trusty guide to load the OS too.

http://supportforums.blackberry.com/t5/Device-software-for-BlackBerry/How-To-Reload-Your-Operating-S...

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New Contributor
faith23
Posts: 3
Registered: ‎12-28-2012
My Device: Blackberry Torch 9810
My Carrier: AT&T

Re: BB Torch 9810 software update issues

Thank you so much!!  That ended up working.  It unfroaze my phone and installed the new software

update.  So far so good!

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Forums Veteran II
Wolf359
Posts: 3,340
Registered: ‎12-29-2011
My Device: Q10 / Playbook

Re: BB Torch 9810 software update issues

This is good news!:Clap:

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution! :Balloon:
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
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Regular Contributor
Eric_lewis
Posts: 51
Registered: ‎03-20-2012
My Device: non- blackberry user
My Carrier: blackberry

Re: BB Torch 9810 software update issues

That sounds fine. Different users have differing opinions about how to update a device. I'm a big proponent of using BlackBerry Desktop Software over OTA updates.

Eric Lewis
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New Member
introtime
Posts: 3
Registered: ‎12-29-2012
My Device: Blackberry Bold 9000
My Carrier: Airtel

Re: BB Torch 9810 software update issues

This forum is full of BB experts...

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