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BlackBerry® Torch™

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New Contributor
mauricecat
Posts: 3
Registered: ‎07-04-2012
My Device: Torch 9800
My Carrier: Tesco

BB Torch: unable to delete email account

[ Edited ]

I have an email account on my BB Torch 9800 that has been deleted yet still appears on the menu.  Have removed battery twice to refresh but still appears.  It is interfering with another account.  Any suggestions?

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Elite II
BillJ
Posts: 8,774
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: BB Torch: unable to delete email account

I have two options for you.  First, you can call Tesco and they should be able to do that from their end.  It's obviously still associated with your BIS account, which they can modify for you.  Alternatively, they should have a self-serve BIS site from where you can edit email accounts on your phone.  You'll need a user/pass combo to access the site but if you get that from them, you can then modify accounts on your phone by yourself.

 

 

Let us know if that helps you.  :smileyhappy:


- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.



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New Contributor
mauricecat
Posts: 3
Registered: ‎07-04-2012
My Device: Torch 9800
My Carrier: Tesco

Re: BB Torch: unable to delete email account

Thanks for this will give it a go!

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