Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Torch™

Reply
New Contributor
amircino
Posts: 3
Registered: ‎05-10-2011
My Device: Torch 9800
My Carrier: Du and orange

BB chat not working with wifi , I have data plan

Hi,  I have 2 data plan one sim from du (UEA) and other from Orange (Dom. Rep.) none of them are working with wifi, I am in Iran, I even tried it through VPN, still no luck. Any one have any Idea????

 

Thanks

Please use plain text.
JSanders
Posts: 83,138
Likes: 22,709
Solutions: 5,848
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BB chat not working with wifi , I have data plan

What chat is not working?

BlackBerry Messenger?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
amircino
Posts: 3
Registered: ‎05-10-2011
My Device: Torch 9800
My Carrier: Du and orange

Re: BB chat not working with wifi , I have data plan

Yes, BB messenger not working. wifi works fine with browser and internet.

 

thanks.

Please use plain text.
JSanders
Posts: 83,138
Likes: 22,709
Solutions: 5,848
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BB chat not working with wifi , I have data plan

Do you have a BlackBerry Data Plan enabled on your account with your carrier or mobile provider?

You must, in order to get the RIM push email functions you are looking for, as well as addtional BlackBerry data services such as the internet browser, Facebook for BlackBerry, BlackBerry Messenger, and much more.

So, call your carrier and inquire about having the BlackBerry Data Plan added to your account.

Good luck.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
Elite II
BillJ
Posts: 8,648
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: BB chat not working with wifi , I have data plan

[ Edited ]

And it's my understanding that once you have a data plan as suggested by JSanders in place, you have to leave your network connection on while working off of WiFi.  Your phone will default to the WiFi connection exclusively and not touch the network connection, but that connection must be present.

 

JSanders or others, I stand to be corrected on this one.  Please advise.  :smileyhappy:

 

 

EDIT:  Nope, I'm wrong.  Your network connection can be turned off.  As long as you have a proper BlackBerry data plan in place, the data services will stay on with WiFi while your network connection is off.

 

Sorry 'bout that.  :smileysad:


- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.



Please use plain text.
JSanders
Posts: 83,138
Likes: 22,709
Solutions: 5,848
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BB chat not working with wifi , I have data plan

 


BillJ wrote:

EDIT:  Nope, I'm wrong.  Your network connection can be turned off.  As long as you have a proper BlackBerry data plan in place, the data services will stay on with WiFi while your network connection is off.


Yes, that is the way it works in most cases, all but AppWorld, I believe.

 




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
amircino
Posts: 3
Registered: ‎05-10-2011
My Device: Torch 9800
My Carrier: Du and orange

Re: BB chat not working with wifi , I have data plan

my orange sim card had bb data plan working fine on WIFI without roaming, but to have bb messenger all the time I bought a du sim card from Dubai with internet and data plan, but here in Iran none of the are working on wifi, I thought may be the RIM servers are blocked here so I used a VPN service on wifi but still nothing works. I can navigate on wifi with both sim cards, with and without VPN but no blackberry service. My data plane are postpaid accounts so they do expire. Any suggestions?

 

Thanks for your help.

Please use plain text.