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BlackBerry® Torch™

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New Member
Posts: 2
Registered: ‎11-20-2012
My Device: Blackberry Torch 9810
My Carrier: Vijay Sales

BB keeps restarting on its own

Hi.. I brought blackberry torch last year in Nov and is still in warranty period. Few days back, my bb started rebooting on its own. The reboot would start, halt in between and again restart. This means that fone is unable to restart completely. I tried connecting it to PC and do a virus scan but since the phone did not reboot completely, virus scan was not possible. By no other means am I able to start the phone. Can you please suggest what could be the reason..
Hall of Famer II
Posts: 50,726
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2582), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: BB keeps restarting on its own

Hi and Welcome to the Community!

I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.

Good luck and let us know!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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