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BlackBerry® Torch™

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New Contributor
Posts: 2
Registered: ‎10-26-2011
My Device: blackberry torch 9860
My Carrier: idea

BB torch 9860 sound is not working after sometime I use the phone

After sometime I use the phone for calling. the phone gets stuck. its gets back again so that i can work on it normally but the sound is not working. please tell me what I should do.

Contributor
Posts: 10
Registered: ‎10-27-2011
My Device: Torch 9860
My Carrier: STC

Re: BB torch 9860 sound is not working after sometime I use the phone

I have the same problem!

New Contributor
Posts: 4
Registered: ‎10-30-2011
My Device: torch 9860
My Carrier: IDEA

Re: BB torch 9860 sound is not working after sometime I use the phone

Well you can get it replaced as I did, but my new handset again has the same problem. Don't know what to do now. Can these guys really make a touchscreen phone?

Contributor
Posts: 10
Registered: ‎10-27-2011
My Device: Torch 9860
My Carrier: STC

Re: BB torch 9860 sound is not working after sometime I use the phone

No solution yet!

New Contributor
Posts: 3
Registered: ‎11-23-2011
My Device: torch 9860
My Carrier: Telus

Re: BB torch 9860 sound is not working after sometime I use the phone

Same problem. Sound not working, so I basically hane a vibation only phone.
Sevice provider says i wants to send the phone for repair (event if the 30 days echange warranty is over by 2 weeks) but I would like to know if anyone has an idea of the cause and the solution....

New Contributor
Posts: 4
Registered: ‎10-30-2011
My Device: torch 9860
My Carrier: IDEA

Re: BB torch 9860 sound is not working after sometime I use the phone

Hello, 

 

I got the handset replaced twice, then got Bold 4 and still the problem rejuvenated. It was like curse. Well, it was solved for me by getting to a post paid connection. Apparently, in prepaid some pop up comes after the call which causes some conflict and phone goes mute. Hope it helps. 

New Contributor
Posts: 5
Registered: ‎11-22-2011
My Device: Torch 9860
My Carrier: AT&T

Re: BB torch 9860 sound is not working after sometime I use the phone

Join the club!  Gotta pull the battery constantly to fix... temporarily, til it decides to deactivate randomly!!!  Had my 9860 2 weeks and constant ringer/alert issues.  COME ON RIM!!!

New Contributor
Posts: 3
Registered: ‎11-23-2011
My Device: torch 9860
My Carrier: Telus

Re: BB torch 9860 sound is not working after sometime I use the phone

I am not sure I should write this but, I got back the sounds & ringtones using an old trick that goes back to the time of my old tv : hitting the phone (not hard) on my desk! Might be an extreme coincidence and I do not know how long it will last, but the sounds came instantly. Gives me a clue that the nature of the problem could be hardware...

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New Contributor
Posts: 5
Registered: ‎11-27-2011
My Device: Torch 9860
My Carrier: Airtel

Re: BB torch 9860 sound is not working after sometime I use the phone

Just bought a torch 9860 .. Stops working suddenly.. I have to reboot for it to work again.... Happens atleast two times a day.. also the speaker comes on while on a call if i tilt the phone.

New Contributor
Posts: 5
Registered: ‎11-22-2011
My Device: Torch 9860
My Carrier: AT&T

Re: BB torch 9860 sound is not working after sometime I use the phone

Ok.  No more hitting your phone.   The culprit is most likely the flashlight 2 in 1 app. if you have this.  Delete it, find another in App World, solution solved.  There was an incompatibility issue with their version.