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BlackBerry® Torch™

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Contributor
Posts: 10
Registered: ‎10-27-2011
My Device: Torch 9860
My Carrier: STC

Re: BB torch 9860 sound is not working after sometime I use the phone

Would you please explain more, I could not get it :smileyhappy:
Thank you :smileywink:
Contributor
Posts: 10
Registered: ‎10-27-2011
My Device: Torch 9860
My Carrier: STC

Re: BB torch 9860 sound is not working after sometime I use the phone

Would you please explain, I could not understdand it...

Thanks :smileyhappy:

New Contributor
Posts: 5
Registered: ‎11-22-2011
My Device: Torch 9860
My Carrier: AT&T

Re: BB torch 9860 sound is not working after sometime I use the phone

Solution found!!!


This was my original post at Crackberry.com.  Refer to bottom for fix.  Hope this helps.
Quote:
Originally Posted by drice01 View Post
Curve (x 2)>Bold 9700>Torch 9800>Torch 9860

So I upgraded to the Torch 9860 a couple days ago after much anticipation (due to AT&T lagging in the availability) and impressed until...

The device is not ringing half the time. My alarm & alert tones don't sound--half the time. Oh, and there's a weird issue with Pandora audio not working when plugged into the 3mm jack! I have to pull the battery repeatedly

After a trip to my local AT&T store, I found that others are having the exact same issues. I was told there will most likely be a software update to try and resolve this matter. When? Hopefully soon. I have not encountered this problem on any of my previous BB devices and I'm kind of bummed to be experiencing this on such a potentially great, much needed upgrade to the BB family.

If any of you are experiencing similar issues, please reply.

Still loyal BB user... for now


Alright, everyone. I have figured out the problem with the infamous, allusive & mysterious audio/alert issue with the 9850/9860 devices... The flashlight, 2 in 1 app. is the culprit! It is not compatible with these devices. If you have been having the same problems, try activating the flashlight 2 in 1 app, then test your ringer. You'll notice it will be disabled & give you and error message. You will have to delete this app & go with another flashlight option in App World (I selected a "flashlight" app and have not had any issues since).
New Contributor
Posts: 5
Registered: ‎11-27-2011
My Device: Torch 9860
My Carrier: Airtel

Re: BB torch 9860 sound is not working after sometime I use the phone

Hi, Its like my phone would be working normally. Then suddenly the sound stops working( on all applications the ringtone, the bbm pings, SMS incoming tones and also  ,  I can't hear a call or when I make a call to some one I can't hear them nor can they hear me, though the call has connected. I have to pull the battery to reboot and then everything works normally.

Contributor
Posts: 10
Registered: ‎10-27-2011
My Device: Torch 9860
My Carrier: STC

Re: BB torch 9860 sound is not working after sometime I use the phone

 

Would you please explain how to make the changes you mentioned, I mean how to "activating the flashlight 2 in 1"

Thanks

New Contributor
Posts: 5
Registered: ‎11-22-2011
My Device: Torch 9860
My Carrier: AT&T

Re: BB torch 9860 sound is not working after sometime I use the phone

If you currently have the application, 2 for 1 flashlight by Motek Americas Inc., you will need to delete it because after activating the "backlight" option, you will notice that it will disable your ringer & alerts tones. This is a bug that they are aware of and may even have an update now to resolve the matter. I just removed it and went with another flashlight application personally.
Contributor
Posts: 10
Registered: ‎10-27-2011
My Device: Torch 9860
My Carrier: STC

Re: BB torch 9860 sound is not working after sometime I use the phone

Thank you...

Actually I do not have any extra application installed on my mobile! It is just as it came from RIM!

Contributor
Posts: 10
Registered: ‎10-27-2011
My Device: Torch 9860
My Carrier: STC

Re: BB torch 9860 sound is not working after sometime I use the phone

I am still suffering! I am planning to switch to iPhone...

New Contributor
Posts: 5
Registered: ‎11-27-2011
My Device: Torch 9860
My Carrier: Airtel

Re: BB torch 9860 sound is not working after sometime I use the phone

but i dont have the flashlight app u r talking about :mansad: still have the problem

 

New Member
Posts: 1
Registered: ‎10-28-2012
My Device: Torch 9860
My Carrier: Airtel ZM

Re: BB torch 9860 sound is not working after sometime I use the phone

To be honest i laughed with shock upon reading wat you did to tour phone but after trying all other solutions i got frustrated caused i still dint have sound.... i felt so bad for not having sound so i tried it....played a song  while lightly hitting the phone on the silver lining at the back of the phone behind the buttons and voilà..  sound was back :Clap: :Yes::Rockon:

  \=D/  

Unorthodox but it worked