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BlackBerry® Torch™

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New Member
zrxman
Posts: 1
Registered: ‎04-26-2013
My Device: BB Torch 9800
My Carrier: Virgin Mobile

BB torch rebooting cycle and will not stop

I need a fix for after my torch starting rebooting yesterday and will not start up. it gets to

90% of the boot up process and then shuts down and restarts it all over again like a loop.

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Hall of Famer II
sdgardne
Posts: 46,945
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: BB torch rebooting cycle and will not stop

Hi and Welcome to the Community!

I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.

 

If you cannot get into Safe Mode, then you may need to consider these more drastic remedy attempts:

Good luck and let us know!


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