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BlackBerry® Torch™

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Contributor
ryouiken
Posts: 14
Registered: ‎06-10-2012
My Device: 9700
My Carrier: -Celcom

BB9860 White Screen

Hi ,

My bb9860 when insert the battery it loading until haft way it become white screen . Then i pull out the battery and update with the bb destop update then it will stuck at the loading jvm part . Please help . Thank You .

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Hall of Famer II
sdgardne
Posts: 47,595
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: BB9860 White Screen

Hello!

I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.

 

Failing that, these may be of use to you:

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
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Contributor
ryouiken
Posts: 14
Registered: ‎06-10-2012
My Device: 9700
My Carrier: -Celcom

BB9860 Same Problem

Hi , I alreary try the safe mode method , but it still the same . How to know my bb9860 is what version now , cause it

 

are having problem now . Please advice . Thank You .

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Hall of Famer II
sdgardne
Posts: 47,595
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: BB9860 Same Problem

Hello...apologies for the delayed reply.

So, of the 5 things I provided you above, you only tried one? Sorry, but your response confuses me...please clarify.

As to knowing your installed BB OS version...if you can't boot up, then you would have to already have known that...in which case, attempting to recover to that same version would be challenging. Fortunately, you are not restricted to attempting recover with only the version you had running...any valid OS for your model BB should be fine.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Member
adhewidi
Posts: 2
Registered: ‎02-16-2013
My Device: Torch 9860
My Carrier: XL

Re: BB9860 White Screen

Hi There,

 

I also facing the same situation with you for almost 1 month. But it's over now maybe you could try the same way that I did :
visit http://forum.gsmhosting.com/vbb/f489/nuke-wipe-nal-os-all-one-script-1445534/ for the details.

 

I choose number 7 and it stucks when uploading NAL (I guess because I don't put the right file :smileyvery-happy:) but at least my 9860 is having new state where the led is blinking.

so I just run the loader process, and now I can play with my 9860.

 

 

cheers

 

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Contributor
Mackins
Posts: 12
Registered: ‎03-03-2013
My Device: Torch 9860
My Carrier: Vodafone

Re: BB9860 White Screen

i followed this procedure, and it did got my phone to work! Thanks.

New problem is, it crashes at random, and i will have to run the process all over again, every time you hard reset, it freezes under the "e",... after running this process again, it will work for 3minutes then freezes, if you pull out the Battery again, it crashes.

My question to you is, has your phone been functioning preperly since?

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New Member
adhewidi
Posts: 2
Registered: ‎02-16-2013
My Device: Torch 9860
My Carrier: XL

Re: BB9860 White Screen

Hi Mackins,

 

Seems your BB has internal memory problem same with me. It never goes normal again.

But until now I still using my BB with one condition. never put the original OS,

 

because of internal memory has error (in PC its just like bad sector to our hard drive), and it's unrepairable, so i have to shrink my OS using BBH tool, so just load important programs and add ons to your BB. Mine is only BBM, APPworld, and email

 

good luck

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Contributor
Mackins
Posts: 12
Registered: ‎03-03-2013
My Device: Torch 9860
My Carrier: Vodafone

Re: BB9860 White Screen

after doing this, yours is in good condition now?

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Contributor
Mackins
Posts: 12
Registered: ‎03-03-2013
My Device: Torch 9860
My Carrier: Vodafone

Re: BB9860 White Screen

did this, and it worked. i guess the internal memory is bad afterall, thanks for your assistance, i really do appreciate.
New problem; after wiping and reinstalling OS, phone is unable to browse, even with an active BIS plan, Blackberry Service ( Capital EDGE, ) doesnt come up, i have tried different sims, and even flashed the phone severallt to no avail.
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New Contributor
BlackBrush
Posts: 2
Registered: ‎07-23-2013
My Device: torch 9860
My Carrier: Digicel

BB9860 Nal Loader

I am extremeeeeeeeeeeeeeeely new to this,so please forgive me if the problem is 1 with an easy solution tht I have overlooked,although I highly doubt it.my blackberry 9860 has a white screen marked no application linked (factory Os)when i use BlackBerryDesktopSoftware,when i try to repair,this is the error The application "Email Setup library" cannot be loaded because
some required files are not available.same error with desktop manager.can anyone help me

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