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Hall of Famer II
sdgardne
Posts: 46,945
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: BB9860 Nal Loader


BlackBrush wrote:

I am extremeeeeeeeeeeeeeeely new to this,so please forgive me if the problem is 1 with an easy solution tht I have overlooked,although I highly doubt it.my blackberry 9860 has a white screen marked no application linked (factory Os)when i use BlackBerryDesktopSoftware,when i try to repair,this is the error The application "Email Setup library" cannot be loaded because
some required files are not available.same error with desktop manager.can anyone help me


Hi and Welcome to the Community!

Given your information, I'd recommend a full and complete OS reload.

 

Please refer to this official download portal as you proceed. It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.

From a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:

Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. After installing the OS package to your PC, please remeber to delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:

  • C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML

Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.



You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.



You may also want to try the "Bare Bones OS Reload Procedure" to attempt to narrow down the precise causal item:

  1. Load your OS "bare bones"...if anything is optional, do not install it.
  2. If the behavior presents immediately, then try a different OS with step 1
  3. If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
  4. Add one thing -- no matter how tempting, just one.
  5. If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
  6. Repeat steps 4 and 5 until all things are loaded or the behavior presents

When the behavior presents, you know the culprit...the last thing you loaded.

If the behavior does not re-present, then you know that either step 1 or 2 cured it.

If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.



You may also need the use of these tricks:



If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:

  • KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
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Forums Advisor I
LCromwell
Posts: 513
Registered: ‎04-29-2010
My Device: Z10-STL100-4
My Carrier: Verizon

Re: BB9860 White Screen

Check with a repair place to see if they can replace the RAM,that is what is bad. MY guess is BB got a ton of bad RAMs because almost every day another 9850 /9860 comes on here with this same problem. It happened to me too and after 4 days and something like 18 hours on the phone with BB Tech support they determined I had a bad RAM. VZW was nice enought to send me a refurbished phone,which looked like new. It has worked fine so far,but then so did my other one until I was one month out of warranty.
THE BITTERNESS OF POOR QUALITY, LINGERS LONG AFTER THE CHEAPNESS OF PRICE, IS SOON FORGOTTEN.
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New Contributor
BlackBrush
Posts: 2
Registered: ‎07-23-2013
My Device: torch 9860
My Carrier: Digicel

Re: BB9860 White Screen thanks

[ Edited ]

:Yes:Thanks to all who replied,i went on a :Detective:vendor Xml:Batman: file hunt on the pc,deleted the final vendor and went the way of the apploader and I saw magic:Sorcerer::smileysurprised:,its working now,connected to wifi and al..:Clap:l.

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Hall of Famer II
sdgardne
Posts: 46,945
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: BB9860 White Screen thanks


BlackBrush wrote:

:Yes:Thanks to all who replied,i went on a :Detective:vendor Xml:Batman: file hunt on the pc,deleted the final vendor and went the way of the apploader and I saw magic:Sorcerer::smileysurprised:,its working now,connected to wifi and al..:Clap:l.


Excellent! I'm glad that worked for you. Always better, IMHO, to test things before concluding hardware issues.

 

Cheers!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.