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BlackBerry® Torch™

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AvanaBanana
Posts: 1
Registered: ‎10-08-2010
My Device: 9800 Torch
My Carrier: Rogers

BBM Contacts

I just upgraded my berry, I did everything through the desktop manager but it did not update my bbm contacts to the phone. And the BBM icon is all together missing from my applications. But it is installed, it is showing in the registry, but I can't use it and my contacts didn't update.

 

Help!

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BlackBerry Technical Advisor (Retired)
hmthepirate
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: BBM Contacts

Hello AvanaBanana and welcome to the BlackBerry Support Community Forums.

 

I would remove BlackBerry Messenger and reinstall it.

 

KB23680 will show you how to do a restore of the BlackBerry Messenger database using the Desktop Manager or you can use the wireless restore as shown in KB20554.

 

Let me know how you make out.

 

 

-HMthePirate

 

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